KYC nightmare

3 months ago we received notification that we needed to submit documentation under the KYC process. Every day for months now we have uploaded EVERY document requested, often on more than one occasion, only to be met with an new request [often for a document previously uploaded]. Seven days ago our inventory was stranded essentially rendering our listings closed.

I have spoken to seller support more than 20 times with the same result. I have spoken with inventory support more than 20 times with the same result. One team points you at the other and then vice versa, until the latest document uploaded is superseded by a new request for documentation [often EXACTLY what has previously been uploaded].

All this time Amazon refuses to release the seller funds [£83k at last count] and now I'm losing £20k per week because my inventory is stranded.

I don;t understand why Amazon would want to stop a success product trading on their platform

KYC nightmare

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