Hello everyone, i’ve recently received two refund requests for a couple of orders.
The books were purchased through FBA so they got refunded instantly.
I’m eager to admit a mistake on my end if the book doesn’t match the description, but apparently no reason was given for those refunds!
Should i send a mail asking for what went wrong with the order?
No I wouldn’t
It’s between customer and fba to sort
Chances are its a change of mind if there’s no negative comments on voice of customer
If they don’t rerurn it, amazon will recharge them and refund you
No I wouldn’t
It’s between customer and fba to sort
Chances are its a change of mind if there’s no negative comments on voice of customer
If they don’t rerurn it, amazon will recharge them and refund you
There’s no need to ask, if they haven’t left you a message or a bad review, or because they just don’t want it anymore and it’s not a problem with your product. Of course, if it’s a product problem, you should optimise your product