Amazon have deactivated my account before I have started selling, saying that I have violated their multiple accounts policy (I have only set-up one account).

When I respond saying I only have one account, they keep responding saying they need more information regarding the other account (which doesn't exist as far as I'm aware). I've sent Amazon screenshots of my Brand Registry account (as I thought that may be the issue) and also my Amazon Ads account but they still won't reactivate my account. I have asked for more information regarding the violation but I keep getting the same response - 'we do not have enough information to reactivate your account at this time'.

This has been going back and forth for a few days and now I'm lost as to what to do next. I'm new to Amazon in terms of selling and I'm finding the whole set-up process more complex than it's made out to be. I have no idea which policy I've violated as my account dashboard is showing as 'healthy' and there are zero policy violations showing.

Any guidance on what to do next will be much appreciated.

I have a relatively old seller account (over 10 years) and have been inactive for while. I've decided to restart selling on Amazon but I am unable to reactivate my account despite having zero policy violation warnings.

The default path to reactivation does not work because I have no issues to resolve or appeal. I can't seem to find any other way to reach out to Amazon for assistance. Can anyone please advise?

I sell in the US and a few years ago Amazon contacted me and said they would support me in expanding my business to the EU. They helped me until I started selling and then stopped replying to any of my questions. 2 years later with regulations we don't understand and poor margins we decided to exit the EU. After we sold out of all of our inventory we contacted Amazon and Avask to see what we needed to do to close out our VAT and Amazon accounts. I followed the directions I was given, closed our VAT account and deregistered VAT services, however I couldn't close our Amazon account because they said I have to wait 90 days from our last sale.

I kept getting notifications to enter a valid VAT number so I opened many cases to see what I should do and was basically told to wait. A few weeks ago I got a call from Account Health that I needed to enter a valid VAT number or my account would be deactivated. I explained that I have many cases open and that I'd been trying to close my account for months. Well yesterday they finally deactivated my account. The big problem is that I was in the middle of an open case where I have inventory "stuck" in a warehouse and I'm getting charged long term storage. Now that my account is deactivated any support case I make just gets an auto reply that my account is deactivated.

So they keep charging my credit card for long term storage, won't help me or speak to me at all until I provide a VAT number, but my VAT is deactivated and I can't reactivate it because only AVASK has access to my VAT account. I've felt stuck in a loop with Amazon before, but this has been the worst. I just want out. Any ideas? All my ideas have hit a dead end.