A-to-Z Claims

A-to-z claims protect buyers. SAFE-T claims help Amazon sellers like you appeal A-to-z claims you believe were handled unfairly.

SAFE-T stands for Seller Assurance for E-commerce Transactions. Sellers can use SAFE-T claims when Amazon issues a refund to a customer on the seller's behalf, especially if the refund may have been a mistake. This can include fraudulent returns, incorrect or missing items, or returns outside the return window.

If you believe your SAFE-T claim was unfairly resolved, here’s how to craft a compelling appeal:

1. Understand the Denial Reason: Carefully review the reason for the claim's denial. This will help you tailor your appeal.

2. Gather Additional Evidence: Collect any new evidence that supports your case, such as:

• invoices
• shipping confirmations
• customer correspondence

Include as many details as possible, such as pictures and delivery proof. An Amazon investigator will review the claim and decide whether to grant or deny it.

3. Craft a Strong Appeal: Be concise, clear, and provide specific details. Explain why you believe the original decision was incorrect and how the new evidence supports your claim.

4. Timely Submission: Ensure you submit your appeal within the designated timeframe, as indicated on the “Manage SAFE-T Claims" page.

Note:

• You can only appeal a SAFE-T claim once, so it's important to make the most of your appeal.
• Avoid reopening the same claim multiple times without new information, as this may lead to account action.
• For questions or concerns, contact the SAFE-T team directly through the “Manage SAFE-T Claims" page.

By following these guidelines, you can increase your chances of a successful appeal and protect your Amazon seller account.