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Refund Invoice by Amazon order?
We have an order that we need to refund, it has been shipped and we have agreed a full refund with the customer.
The order is Invoice by Amazon and the buyer is "Amazon Business EU SARL". I don't get the normal refund option so I'm not sure how we can refund the customer?
Has anyone come across this before?
11 replies
Seller_ZJhFeE3tNKzfh
The customer is supposed to contact amazon customer services who deal with all refund and return issues with Amazon Pay by Invoice orders.
Sarah_Amzn
Hello @Seller_OIsMndROkW2LI,
I'm Sarah with Amazon.
According to this help page: " In case of a return by the End Customer in accordance with our policies (a "Returned Product"), we will direct the End Customer to send the Returned Product directly back to you. You will accept the Returned Product from the End Customer and authorise us to process the corresponding refund to Amazon. Title to any Returned Product will transfer from the End Customer to Amazon, and from Amazon to you upon delivery to the appointed carrier. You may dispute the return or the refund of some or all of the Returned Product as set out in Invoice by Amazon – Sold by Amazon Business, sourced from you."
I hope that the help page provided some clarity and addressed your concerns.
Kind regards,
Sarah.
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