Loss Claim for Amazon Buy Shipping with myHermes
We used Amazon Buy Shipping for a seller fulfilled Prime order. The courier was myHermes. And the tracking stopped on 17th December 2020. So 2 months on, I am still not able to claim it.
Amazon said I need to contact myHermes for loss claim. They’ve given me this link https://sellercentral-europe.amazon.com/gp/help/G202192220?language=en_GB&ref=ag_G202192220_cont_202109110
And myhermes says I need to contact Amazon for loss claim.
Has anyone experienced this? I’ve contacted them so many times, it is absolutely disgraceful, two big enterprises whom make loads of money out of our sellers wont even work together to resolve an issue they are responsible for.
Can someone shed a light please?
Thanks a lot
27 replies
Seller_09KaA3XjqoUPw
Was going to ask this question. I have one that stopped tracking but can’t find who or how to claim
Seller_xDtaDZ1Iek9Fq
SafeT claim… Do not refund. Get buyer to contact customer service. You will lose SafeT if you refund
Seller_bhSWqoVh7Pn98
I questioned this already with SS, and it seems no one knows how to claim, as only Amazon can claim from Hermes, according to Hermes (as their account).
So, only use for PRIME (SFP) and make the Buyer go to Amazon to get a refund, then a Safe-T claim, we have to assume.
Seller_zfc3B37ESnqSL
I am afraid Myhermes’s response is clear.
“Unfortunately we are not able to discuss this further with yourself as your contract is held with Amazon and not Hermes”
I have contacted SAFE-T team 3 times now, with screen shots of Myhermes replies. And I have received exact same response 3 times, standard reply.
I was hoping this thread can provide some sort of help to fellow sellers. Unfortunately it doesn’t look that way now. I will not use Amazon buy shipping anymore. Rates with ebay’s packlink are quite attractive and compensation procedure is straight forward, you can link you Amazon account with packlink platform too.
Seller_B7n1YHjjG8AES
anyone manage do claim off hermes or amazon as i cant workout how to as hermes as say i got to go it though amazon ???
Seller_auLfbSZwY05h7
Has anyone been able to get resolution with making claims from Hermes, ROyalmail, DPD etc for package lost when using buy shipping?
Seller_KM2No8jybV32S
GOING THROUGH THE SAME THING WITH A 420 QUID MONITOR that disappeared from the HERMES drop shop it was taken to for return to us
We have reviewed the information you provided and we have denied your reimbursement request for order xxxxxxxxxxxxxxxxxxx. We understand that you may not agree, however, we stand by our decision. We cannot share any further information and will not reply to further communications about this issue.
Why is this happening?
Orders that are damaged or lost in return transit are not eligible for reimbursement from Amazon. You may file a claim with the carrier to recover any loss.
We are here to help.
Please contact the carrier directly if you want to file a claim for the shipment. They may provide compensation. For more information about filing a claim with the carrier, visit “Carrier operational issues in Seller Fulfilled Prime”:
– https://sellercentral-europe.amazon.com/gp/help/202192220
Seller_auLfbSZwY05h7
Remove Hermes from your list of courier. Ask Amazon to not use Hermes or whatever they call themselves now for any if your parcel.
Seller should be given a level of freedom, they use the term selling partners on papers but it’s very obvious sellers are not Amazon partners here
