Customer paid tax through ioss but UPS and DPD still demading payment
I send to France and have been using the ioss service where Amazon collects the tax from the customer.
Why then is the customer still receiving a demand for payment of duties and taxes from both DPD and UPS (different customers) .
Surely the point of ioss is that tax as been paid at the point of sale. I have asked these questions to both couriers and they are adamant that the customer still needs to pay extra charges before the parcel is released.
86 replies
Seller_7VbclcPFFRTnc
was the value over 150 euro (£127 ish) ?
Seller_AqBH5Wbc2uwD7
Hi there, I have had a fair bit of this across the EU, simply download the invoice for the order and instruct the customer to present it to the courier at the depot, this will prove that they have paid VAT and they will then release the parcel. Frustrating this but it’s a simple fix . . .
Seller_ILTNDCj7DXuua
I included ioss number and full printout of payment receipt with documents.
IOSS is an electronic thing, you are providing the number to the couriers as part of sorting out the postage? Not just including it with the documents attached to the order?
Seller_J2H5GprhaORbt
i TOO HAVE HAD A NUMBER OF ISSUES WITH DPD
Today I spoke with the Brexit team , who got the following response from Holland , Stating that their systems were not yet ready for IOSS., what a joke .
Alll my goods have been sent correctly and all are made in England and all were under 150 euros
One customer has been waiting for a promised refund foe 3 weeks.
Just managed to find a sensible solution since January the 1st and now it is all chaos again
Seller_DfW8uPvBr2P3W
IOSS is only collection of VAT, there are still import duties to be paid if the order is over 150 euros, so the courier is correct there.
However Amazon expect the price their customers pay to be the sum total, so you are supposed to be paying the duties in your selling price, and paying the couriers.
I don’t actually sell anything expensive to the EU, but have stopped sales abroad until the IOSS mess with the Royal Mail is sorted. Amazon have the same number for each country? How does that work?
Seller_sFEUMUfeW5484
Not had a single issue with IOSS. I think it’s down to your system setup. There was/is so much confusion of what to include, how to include it, what service to ship by etc.
Even though you think you;re doing it right. I would go right back to the start and set it up again. Making sure you take into account the CORRECT info when shipping an IOSS order. Not just something you read on a internet forum.
Seller_0kjDoOPggKt1x
Its just one BIG NIGHTMARE…!!! We have had the same issues, I personally don’t think EU countries have their systems ready with all the changes, we have had hell with Italy customs sitting on orders for 3 weeks…
Seller_AZFIM1no0Br4l
To think that this is just the tip of the iceberg of the Brexit disaster, at least from EU to UK we only have one system to deal with and UK to EU there are 26, so I think 2022 is optimistic for a smooth transfer.
Some sellers do not seem to realise that their EORI number has to be communicated electronically via the courier to show VAT payment on IOSS.
Seller_zmXjRrsKKSSZb
This seem to be especially bad in Ireland currently.
I’m getting 8-10 messages daily from Irish customers being asked to pay VAT plus admin charges on IOSS imports.
It should never have been rolled out until every country was ready.
We’re very close to just terminating EU sales for the foreseeable.
Seller_BfFyzLWPkKkte
Hi
Did you put the IOSS number in to the online booking form portal or just print the invoices and put this on the parcel?
Unless the IOSS number and marked VAT paid is given electronically they will be charged
