Account deactivated and I got the identity verification suspension
Hi All,
My account was deactivated once I created my new seller account. Once I searched on all forums, I believed it may be my address issue. So, I tried to change my address to match my internet bill letter address.
However, my identity information got error and suspended my account once I sent all the information on the Amazon platform. I cannot do anything on my identity verification page since the email from Amazon said I should contact the seller support term but the help page can only handle my deactivated issue since my account is deactivated.
What should I do now? Can anyone help with this issue?
Regards,
Danny
17 replies
Seller_7VbclcPFFRTnc
Are you based in uk ?
Are you a business ? Sole trader or ltd company ?
Seller_7SJFhMl1npA5b
Hello @HomeCareLife,
Thank you for reaching out to seller forum community.
As I understand that your account has been deactivated due to document verification has been failed.
In order to reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business license if applicable
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
To submit this information, follow the instructions in the banner at the top of the "Account Health" page in Seller Central:
Regards
Zain
