We recently registered an account but encountered an account review process immediately. The message states that to reactivate our account, we need to ensure we have a valid credit card on file and provide one of the following documents:
-- Business license (if applicable)
-- Utility bill for gas, electricity, water, mobile phone, landline, or internet services
After we were told to resubmit documents, we resubmitted the required documents, including an electricity bill, a gas bill, a mobile phone bill, and an internet bill.
We meticulously reviewed and confirmed that our documents adhere to the stated criteria, which are as follows:
-- The document must include your name and address, along with the service provider's name and additional details such as the issue and due date, the service provider’s address, the service provider’s logo, and usage details (if available).
-- Your name and address must be clearly visible and match the information entered in the seller platform.
-- The document must be issued within the last 90 days.
-- The document must be a complete, unobstructed page, including all corners.
-- The document must be high resolution, clear, and readable. Required information must be clearly visible.
-- The document must be genuine and unaltered.
-- The document must not be password-protected. You may re-upload the same file without password protection or upload a photograph of the document. For security reasons, do not include passwords in response to this email.
-- The document must not be a screenshot.
-- The document must be in one of the supported languages, which include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the document is not in a supported language, it must be accompanied by a notarized translation into one of the supported languages.
-- The document must be in PDF, JPG, PNG, or GIF format.
We have also contacted the Account Health team and the Seller Support team in an attempt to clarify any issues with the utility bills we have uploaded or to understand the specific utility bills required for the verification process. Regrettably, we have not received clear guidance.
We acknowledge our mistakes. However, we remain uncertain about how to proceed. We sincerely apologize for any inconvenience caused by our unfamiliarity with the registration process and hope to have the opportunity to successfully verify our information.
We have submitted numerous documents that we believe meet your requirements, yet all have been rejected. If this latest submission does not meet your criteria, could you please explain the reasons for rejecting the previous documents and clarify the exact information you require in the submission? Do you need to see our corporate representative name and home address (which also serves as the company's registered address), or should it be the company name and company address? We are running out of ideas on what to provide. Any assistance would be greatly appreciated.
