Method of Payment for Advertising Failure
Hello
We are trying to set up our previously stopped advertising campaign but on the campaign page there is this message.
" Payment failure
We were unable to successfully charge you for an outstanding balance in your account. At this time your ads are no longer being shown on Amazon and will not be shown until this problem is corrected. You can retry these payments immediately or edit your payment method and retry. You may need to:
- Switch to a different payment method
- Choose an alternate credit card from your account
- Enter a new card
- Contact your bank about your card
Been and try to do AMAZON suggested method as below.
Go to Settings > Account Info.
In the payment information section, click Charge Methods for Advertising.
Select your desired payment method and enter the required information.
Click Change to save the information or Cancel to discard changes and return to Account Information page.
On Charge Methods for Advertising section there is just a plain page with titles as below.
Payment methods - Payment settings Promotion credits
When try to click the payment method there is no change or no other option is available.
Can someone please help.
Thank you in advance.
3 replies
Seller_Zz8p0aC1UVIAv
Please help, We cannot figure out how to resolve this problem
Seller_f5cnodyVjLD4S
Sorry for the delay in replying but the changes you were making can take up to 72 hrs to apply.
Were you successful in sorting out a valid payment method?
The blank screen and lack of options for you, could be because only the Seller Central primary account user (the user whose email address was used to create the account) can update the advertising payment method. Invited secondary users cannot update the payment method.
There are also some more pointers here and an option to change your payment method to have charges deducted from your seller account.
Hope this helps.
