A-Z Claim - How to appeal an appeal!
Hi
Quick question
Had an A-Z claim, 1st I knew about it was the decision. No pre warning or anything (non delivery sent via RM48).
I appealed as the rules for A-Z is that I have to be notified and given a chance to make things right (I have a pile of the items and could have sent a new one out). But for whatever reason they refused the appeal without mentioning the reason for the appeal.
Before I have emailed the MD office and then someone would look into it and get back to me (this might have been 5 years ago) and I know the email changes. Just wondering id anyone knows the way to contact the MD office or the correct way for a human to look into the case.
Thanks
Mark
11 replies
Seller_5eABuaPEcMuug
Exact same situation, RM48 x 2 different customers. Appealed due to no contact, Amazon not interested in either. No chance to rectify. It's ridiculous
Seller_k3oWYDCksyCAO
You will need to take legal action against amazon.
The whole A-Z policy and system is not right (and likely not legal).
If all those who are effected by this, get together, you will can create a case that can change things drastically.
Seller_bdSdLjti4IugQ
Our last A-Z was in May.. Since Saturday we've now had A-Z granted instantly without contact from the customer. All instant refunds... all denied on appeal. Yes they're royal mail 48 so RM only scan like 7/10 barcodes... if the customers had messaged us we'd have issued a refund.. but if this is going to be a new thing Amazon are doing it's game over for anyone shipping using RM 24 or 48.. we simply cannot stay below the 1% if they do these instant A-Z's with no customer contact.. to go from none since May to 4 in less then a week is crazy.
Seller_s32wPsLAL7ift
Same! I started a question on this a few days ago, I tagged a moderator to see if they could look in to this or see if there has been a policy change without notification but no response, let's try again... @Winston_Amazoncan you help please??
Seller_whGBthD2zR5OD
We are in exactly the same position, we have had 3 A-Z claims for lost orders within 3 weeks. Usually we would maybe have 1 A-Z claim per year for a disputed item.
Like yourself, if a customer contacts us to say there order hasn't arrived we would normally give them the option of us sending the order out again or offering a refund.
Can only assume something within the Amazon system has changed.
