Unhappy customer threatening to leave bad review due to Amazon's poor service
Just received this message…
“Amazon have not come back to me so I would appreciate you telling them that this customer is very unsatisfied and needs someone to sort it. I will have to start posting bad reviews unless somebody sorts this out. You cannot just wash your hands of it in this way.”
The back story to this is that the customer did not receive their FBA order and contacted me last week to find out where it was. I contacted Amazon and they said the the buyer needs to contact them directly. I informed the buyer of this and presumably they did contact Amazon but Amazon never got back to them.
Now I’ve been threatened with a bad review due to Amazon’s poor service and I’m on the phone to them wasting my time AGAIN fighting another Amazon fire when I should be doing other things.
They say I have to contact the customer again and tell them to contact Amazon again. Why should I? And why should the customer? The customer evidently did contact them and Amazon couldn’t be bothered to get back them.
I’ve asked to speak to a manager and they say the manager is unavailable but will ring me back in an hour, so I’ll have to break off again to get this mess sorted.
So much for paying all this money for FBA!
22 replies
Seller_xUKHc5xSYJmI4
All FBA claims are dealt with by Amazon customer services on 0800 797234.
Seller_dMbss28h0Lysl
As this item was sent via FBA, you should be able to get it removed and it won’t hurt your metrics.
But yes past few months the customer support has become unreliable and keeps on getting worse day by day.
Seller_sSojj3zjvIADk
If Amazon fulfilled it wont be held against you and won’t affect your positive percentage. It will have a line through the review and stating Amazon takes responsibility.
Seller_toP3nL5zuCfTz
This is a common issue actually. The message that I send bellow has never had a negative response as I don’t think a customer can find anything to argue about in the message but see bellow:
“Hi XYZ,
I am sorry to hear you have not yet received anything. As this order is fulfilled by Amazon Prime, due to data privacy laws, I am unfortunately not able to see the information about your delivery and are not authorised to ask Amazon about your specific order location. Please call Amazon Customer Services for free on 0800-279-7234 and quote your order number xxxxxxxx for a full detailed update on your order. I apologise that I could not give you more information.
Kind regards”
Seller_s3TaCE833CEqc
This last month has been a nightmare with cock ups from Amazon that they somehow claim are my responsibility. It’s ok for the odd thing but the negative feedback and reviews (that they won’t remove) are seriously impacting sales.
Finding anyone willing or able to help is impossible.
Seller_tFvZej1GA2nVm
I had a case last year where a £56.99 FBA sale was dispatched by amazon but it got lost. The tracking showed it was sent but then all tracking ended. The customer was given a refund from my account, left me negative feedback and Amazon refused to reimburse me or remove the neg feedback even though it was them who lost the item. They wouldn’t even reimburse my fees for the sale!! I spent many hours chasing but in the end it was cheaper to just give up and admit defeat.
Unhappy customer threatening to leave bad review due to Amazon's poor service
Just received this message…
“Amazon have not come back to me so I would appreciate you telling them that this customer is very unsatisfied and needs someone to sort it. I will have to start posting bad reviews unless somebody sorts this out. You cannot just wash your hands of it in this way.”
The back story to this is that the customer did not receive their FBA order and contacted me last week to find out where it was. I contacted Amazon and they said the the buyer needs to contact them directly. I informed the buyer of this and presumably they did contact Amazon but Amazon never got back to them.
Now I’ve been threatened with a bad review due to Amazon’s poor service and I’m on the phone to them wasting my time AGAIN fighting another Amazon fire when I should be doing other things.
They say I have to contact the customer again and tell them to contact Amazon again. Why should I? And why should the customer? The customer evidently did contact them and Amazon couldn’t be bothered to get back them.
I’ve asked to speak to a manager and they say the manager is unavailable but will ring me back in an hour, so I’ll have to break off again to get this mess sorted.
So much for paying all this money for FBA!
Unhappy customer threatening to leave bad review due to Amazon's poor service
Just received this message…
“Amazon have not come back to me so I would appreciate you telling them that this customer is very unsatisfied and needs someone to sort it. I will have to start posting bad reviews unless somebody sorts this out. You cannot just wash your hands of it in this way.”
The back story to this is that the customer did not receive their FBA order and contacted me last week to find out where it was. I contacted Amazon and they said the the buyer needs to contact them directly. I informed the buyer of this and presumably they did contact Amazon but Amazon never got back to them.
Now I’ve been threatened with a bad review due to Amazon’s poor service and I’m on the phone to them wasting my time AGAIN fighting another Amazon fire when I should be doing other things.
They say I have to contact the customer again and tell them to contact Amazon again. Why should I? And why should the customer? The customer evidently did contact them and Amazon couldn’t be bothered to get back them.
I’ve asked to speak to a manager and they say the manager is unavailable but will ring me back in an hour, so I’ll have to break off again to get this mess sorted.
So much for paying all this money for FBA!
22 replies
22 replies
Seller_xUKHc5xSYJmI4
All FBA claims are dealt with by Amazon customer services on 0800 797234.
Seller_dMbss28h0Lysl
As this item was sent via FBA, you should be able to get it removed and it won’t hurt your metrics.
But yes past few months the customer support has become unreliable and keeps on getting worse day by day.
Seller_sSojj3zjvIADk
If Amazon fulfilled it wont be held against you and won’t affect your positive percentage. It will have a line through the review and stating Amazon takes responsibility.
Seller_toP3nL5zuCfTz
This is a common issue actually. The message that I send bellow has never had a negative response as I don’t think a customer can find anything to argue about in the message but see bellow:
“Hi XYZ,
I am sorry to hear you have not yet received anything. As this order is fulfilled by Amazon Prime, due to data privacy laws, I am unfortunately not able to see the information about your delivery and are not authorised to ask Amazon about your specific order location. Please call Amazon Customer Services for free on 0800-279-7234 and quote your order number xxxxxxxx for a full detailed update on your order. I apologise that I could not give you more information.
Kind regards”
Seller_s3TaCE833CEqc
This last month has been a nightmare with cock ups from Amazon that they somehow claim are my responsibility. It’s ok for the odd thing but the negative feedback and reviews (that they won’t remove) are seriously impacting sales.
Finding anyone willing or able to help is impossible.
Seller_tFvZej1GA2nVm
I had a case last year where a £56.99 FBA sale was dispatched by amazon but it got lost. The tracking showed it was sent but then all tracking ended. The customer was given a refund from my account, left me negative feedback and Amazon refused to reimburse me or remove the neg feedback even though it was them who lost the item. They wouldn’t even reimburse my fees for the sale!! I spent many hours chasing but in the end it was cheaper to just give up and admit defeat.
Seller_xUKHc5xSYJmI4
All FBA claims are dealt with by Amazon customer services on 0800 797234.
Seller_xUKHc5xSYJmI4
All FBA claims are dealt with by Amazon customer services on 0800 797234.
Seller_dMbss28h0Lysl
As this item was sent via FBA, you should be able to get it removed and it won’t hurt your metrics.
But yes past few months the customer support has become unreliable and keeps on getting worse day by day.
Seller_dMbss28h0Lysl
As this item was sent via FBA, you should be able to get it removed and it won’t hurt your metrics.
But yes past few months the customer support has become unreliable and keeps on getting worse day by day.
Seller_sSojj3zjvIADk
If Amazon fulfilled it wont be held against you and won’t affect your positive percentage. It will have a line through the review and stating Amazon takes responsibility.
Seller_sSojj3zjvIADk
If Amazon fulfilled it wont be held against you and won’t affect your positive percentage. It will have a line through the review and stating Amazon takes responsibility.
Seller_toP3nL5zuCfTz
This is a common issue actually. The message that I send bellow has never had a negative response as I don’t think a customer can find anything to argue about in the message but see bellow:
“Hi XYZ,
I am sorry to hear you have not yet received anything. As this order is fulfilled by Amazon Prime, due to data privacy laws, I am unfortunately not able to see the information about your delivery and are not authorised to ask Amazon about your specific order location. Please call Amazon Customer Services for free on 0800-279-7234 and quote your order number xxxxxxxx for a full detailed update on your order. I apologise that I could not give you more information.
Kind regards”
Seller_toP3nL5zuCfTz
This is a common issue actually. The message that I send bellow has never had a negative response as I don’t think a customer can find anything to argue about in the message but see bellow:
“Hi XYZ,
I am sorry to hear you have not yet received anything. As this order is fulfilled by Amazon Prime, due to data privacy laws, I am unfortunately not able to see the information about your delivery and are not authorised to ask Amazon about your specific order location. Please call Amazon Customer Services for free on 0800-279-7234 and quote your order number xxxxxxxx for a full detailed update on your order. I apologise that I could not give you more information.
Kind regards”
Seller_s3TaCE833CEqc
This last month has been a nightmare with cock ups from Amazon that they somehow claim are my responsibility. It’s ok for the odd thing but the negative feedback and reviews (that they won’t remove) are seriously impacting sales.
Finding anyone willing or able to help is impossible.
Seller_s3TaCE833CEqc
This last month has been a nightmare with cock ups from Amazon that they somehow claim are my responsibility. It’s ok for the odd thing but the negative feedback and reviews (that they won’t remove) are seriously impacting sales.
Finding anyone willing or able to help is impossible.
Seller_tFvZej1GA2nVm
I had a case last year where a £56.99 FBA sale was dispatched by amazon but it got lost. The tracking showed it was sent but then all tracking ended. The customer was given a refund from my account, left me negative feedback and Amazon refused to reimburse me or remove the neg feedback even though it was them who lost the item. They wouldn’t even reimburse my fees for the sale!! I spent many hours chasing but in the end it was cheaper to just give up and admit defeat.
Seller_tFvZej1GA2nVm
I had a case last year where a £56.99 FBA sale was dispatched by amazon but it got lost. The tracking showed it was sent but then all tracking ended. The customer was given a refund from my account, left me negative feedback and Amazon refused to reimburse me or remove the neg feedback even though it was them who lost the item. They wouldn’t even reimburse my fees for the sale!! I spent many hours chasing but in the end it was cheaper to just give up and admit defeat.
