The product quantity changed without any notice

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Seller_RIgr8qWbT3vod

The product quantity changed without any notice

Dear Sellers.

I have found a changes in the listed product quantity without any notice today.

I have been selling for year the same product according to listing. It was 1 quantity per order. But now it shows 4 packs per order. I have changed it to 1 but that's not showing in the as originally after I edited. Still showing 4 count. What should I do ? How that possible this kind of things happens to the ASIN ?

This kind of error effect my CX performance. Could you please advice me how to change bank to original listed ASIN. Because I can see in the detail page that 1 pack in one place and another place 4 quantity which visible to customer that 4 count quantity.

Very stressful see this error.

Please advice me how to fix this ASIN issue.

Thank you

Kind regards

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4 replies
Tags:ASIN, Listing hijack, Listings, SKU, detail page
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4 replies
user profile
Sarah_Amzn

Hello @Seller_RIgr8qWbT3vod,

I'm Sarah with Amazon.

Have you tried to contact Seller Support? If yes, can you please share the case ID?

Kind regards,

Sarah.

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user profile
Seller_ZJhFeE3tNKzfh

Are there other sellers on the listing? It sounds like amazon have taken listing information from another seller or contributor.

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