Can not Recover my Account after Two-Step Verification Fails

When I try to log in my account, after enter the password, Amazno want us to "Enter verification code" for two-step verification, but the phone NO. is not mine, so i can't receive the OTP code, to log in my account. I contacted the seller support team, they give a link to recover my account, to upload my identity document, to disable two-step verification, but go trough the process, the system ask to log in, but without OTP code, i can't login, so i can't upload identity document, so i can't disable two-step verification, so i can't login my account. Is there anyone can help me with this issue?

To clear the issue, i restate my problem:

1. I can't receive the OTP code for two-step verification, so i can't login my account.

2. seller support team give me a link to upload my identity document, to recover my account, to disable two-step verification.

3. But about this link to upload the document, i have to login acount with OTP Code first.

4. So i can't uplaod the document to disable two-step verification, i can't login my acount.

I think this is a system bug or logical trap, to recover my acount still need OTP code, because i can't receive the OTP code, so i want to recover my account, if i can receive the OTP code, why i want to recover my account to log in?