Anyone encounters issue about View in 3D, somehow View in Your Room is working

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Seller_FQQ9OnPABqSa0

Anyone encounters issue about View in 3D, somehow View in Your Room is working

Hi there,

I uploaded 3D models for 2 of my ASINs, which were shown to be View in Your Room and View in 3D available. But when I check it with the mobile app, only the View in Your Room is working. The View in 3D icon is not showing up in the listing. Anyone has any idea about it? I've reached out to Amazon support, who simply asked me to use a newer mobile app version which doesn't help at all.

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Michelle_Amazon

Hello @Seller_FQQ9OnPABqSa0,

Thanks for reaching out. Do you have a Seller Support Case ID that I can take a look at?

Regards,

Michelle

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