Your Cases and Requests Log is as "transferred"

I sent an email to Amazon and the status in Your Cases and Requests Log is as “transferred”, has anyone had any response after this status?

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5 replies

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5 replies

Seller_7VbclcPFFRTnc

4 years ago

In reply to: Seller_9JCBRMxR8JVby’s post

It depends which dept it was transferred to

Seller_9JCBRMxR8JVby

4 years ago

In reply to: Seller_9JCBRMxR8JVby’s post

Again I received a new case status ‘‘transferred’’, are the attached documents also transferred to the forwarded department or only the original text part ?

Seller_erDmSiScsYZ8h

4 years ago

In reply to: Seller_9JCBRMxR8JVby’s post

It means they have transferred it to the relevant department, you are meant to receive a response yes but unfortunately, it doesn’t always happen and there is no fixed time frame. If you don’t hear back you may have to just create a new case.

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