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Cannot delete listings
Anyone had a similar issue?
In all my marketplaces I have a load of inactive listings which I wish to delete entirely, many of them are old violations and products anyway and I dont even know why or how they resurfaced.
I've tried everything. Making inventory Zero and manually deleting them. Using a feed file to delete them. Using an inventory loader and putting 'X' in the add-delete box. Everything. Feed files are always successful but they simply do not delete and the products stay in my inventory.
Seller support are no help at all and its driving me nuts, one marketplace has 42 odd inactive listings which need to be deleted alone, and I am stuck trying to explain my issue to them over and over again and being understood as much as talking to a potato.
Any insight anyone has would be helpful (tenfold as compared to SS responses anyway i'm sure) if this has happened to anyone?
There has got to be a way to delete them. Its going to impact my account for sure and I highly doubt Amazon will take any responsibility.
@Sakura_Amazon_ @Ezra_Amazon @Julia_Amzn
10 replies
Seller_zDUw7ekrB6OEy
Have you tried deleting the listing and then straight away closing the listing? This worked for us.
Seller_IiLCzWNcEixPU
Seller support submitted a deletion request 6 days ago. They said they would be deleted within 24 hours. Now we are a week on and they are asking me for the reason I want to delete them...
Um, because i want to delete them?
When you think it really doesnt get more frustrating....
Seller_IiLCzWNcEixPU
Im so sick of this issue, Amazon is unable to delete the 'inactive' and 'blocked' listings in various markets, they dont know why I cant delete them either, they're sending me around in circles and completely infuriating me by telling me how to delete them over and over again, knowing full well it doesnt work, because even they cant delete them, and then to top it off, they're now giving me completely irrelevant solutions for a topic completely unrelated.
Then they say the case is 'light' on details, because they cant be bothered to read the case history which at this point is several pages long. When I respond to say i am going insane, they're threatening to block me from support (France) - is this because they cannot resolve the issue and dont know what else to do? Who knows.
Come on Amazon, you can soooo do better, no?!?!
Ezra_Amazon
Hello @Seller_IiLCzWNcEixPU,
I've reached out to our partner team about this issue. They've created a case for you (ID: 10944064792) and will be helping you with this.
Could you let me know if they've contacted you?
Thanks! Ezra
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