Amazon changing product category to extort higher fees....anyone else had this happen?
Using Hellium 10, I discovered my FBA product was listed in the wrong category and was therefore incurring a higher referral fee compared to other sellers of the same product.
So I changed the product category to the same as all the other sellers of like-for-like products and it was all accepted and updated and the referral fee then reflected was at the lower rate - same as all other sellers.
My BSR took a hit due to the change of category, but I felt it was worth it because I would now be paying 5.1% less in referral fee than I was paying previously for each sale.
Few days later the referral fee had risen again prompting me to open numerous cases (due to the merry-go-round that seller support is) and have been given all sorts of nonsensical reasons to justify the fee’s are correct.
I have sent screenshots from Hellium 10 showing that my product is classed differently to all other sellers of exactly the same product (with the same metrics for dimension/weight etc) and as a result my competition are paying less in fees than me - but they keep ignoring the evidence and tell me nonsense.
7 replies
Seller_7VbclcPFFRTnc
Sounds daft but if its the same product and in the correct category, why aren’t you listing on that asin ?
Seller_BS5lg2keRs2QO
It sounds like you were okay with the category until you saw others sellers selling the same type of product were in a different category? You haven’t given any info on the actual product, but is it possible you were in the correct category and the other sellers are not?
Amazon changing product category to extort higher fees....anyone else had this happen?
Using Hellium 10, I discovered my FBA product was listed in the wrong category and was therefore incurring a higher referral fee compared to other sellers of the same product.
So I changed the product category to the same as all the other sellers of like-for-like products and it was all accepted and updated and the referral fee then reflected was at the lower rate - same as all other sellers.
My BSR took a hit due to the change of category, but I felt it was worth it because I would now be paying 5.1% less in referral fee than I was paying previously for each sale.
Few days later the referral fee had risen again prompting me to open numerous cases (due to the merry-go-round that seller support is) and have been given all sorts of nonsensical reasons to justify the fee’s are correct.
I have sent screenshots from Hellium 10 showing that my product is classed differently to all other sellers of exactly the same product (with the same metrics for dimension/weight etc) and as a result my competition are paying less in fees than me - but they keep ignoring the evidence and tell me nonsense.
Amazon changing product category to extort higher fees....anyone else had this happen?
Using Hellium 10, I discovered my FBA product was listed in the wrong category and was therefore incurring a higher referral fee compared to other sellers of the same product.
So I changed the product category to the same as all the other sellers of like-for-like products and it was all accepted and updated and the referral fee then reflected was at the lower rate - same as all other sellers.
My BSR took a hit due to the change of category, but I felt it was worth it because I would now be paying 5.1% less in referral fee than I was paying previously for each sale.
Few days later the referral fee had risen again prompting me to open numerous cases (due to the merry-go-round that seller support is) and have been given all sorts of nonsensical reasons to justify the fee’s are correct.
I have sent screenshots from Hellium 10 showing that my product is classed differently to all other sellers of exactly the same product (with the same metrics for dimension/weight etc) and as a result my competition are paying less in fees than me - but they keep ignoring the evidence and tell me nonsense.
7 replies
7 replies
Seller_7VbclcPFFRTnc
Sounds daft but if its the same product and in the correct category, why aren’t you listing on that asin ?
Seller_BS5lg2keRs2QO
It sounds like you were okay with the category until you saw others sellers selling the same type of product were in a different category? You haven’t given any info on the actual product, but is it possible you were in the correct category and the other sellers are not?
Seller_7VbclcPFFRTnc
Sounds daft but if its the same product and in the correct category, why aren’t you listing on that asin ?
Seller_7VbclcPFFRTnc
Sounds daft but if its the same product and in the correct category, why aren’t you listing on that asin ?
Seller_BS5lg2keRs2QO
It sounds like you were okay with the category until you saw others sellers selling the same type of product were in a different category? You haven’t given any info on the actual product, but is it possible you were in the correct category and the other sellers are not?
Seller_BS5lg2keRs2QO
It sounds like you were okay with the category until you saw others sellers selling the same type of product were in a different category? You haven’t given any info on the actual product, but is it possible you were in the correct category and the other sellers are not?
