How to appeal Inaccurate Categorization?
How to appeal Inaccurate Categorization?
I was warned by Amazon for placing the product in the wrong category, but the category was actually placed incorrectly by Amazon. No matter how I explain it, whether I admit it or not, I’ve been unable to successfully appeal. The category has now been corrected, but I still can’t succeed in the appeal. What should I do?
4 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_ns8FNTofTEC8R
Here's a way to approach your appeal based on the "Policy violation appeals FAQ" (https://sellercentral.amazon.com/help/hub/reference/GJQMNDDB5NPTU84L):
1. Select the Right Appeal Option: Since you believe the violation was an error, choose the option: "I understand the policy and have evidence or documentation to submit for review to confirm my compliance with the policy."
2. Submit Your Appeal:
- Go to Performance > Account Health.
- Find the issue under Product Policy Compliance.
- Follow the instructions to submit your appeal.
3. Be Clear and Concise: Focus on the facts and provide specific evidence showing that Amazon incorrectly categorized the product. Avoid emotive language and stick to the details.
Also, consider posting your case / appeal ID here. A forum moderator might be able to help with your case.
Hope this helps!
Best, Michael
Nano_Amazon
Hello @Seller_ns8FNTofTEC8R
Thanks for reaching out to Amazon Forums. Can you please confirm if your categorization issue has been resolved? Thanks to @Seller_i6S8knzW6zU6Z for the detailed instructions :)
If you've filed a case with Seller Support regarding this matter, please share the case ID so I can review it and provide more specific guidance.
Nano
