False counterfeit claim...3 times same seller
Hi, Guys needs some help…I have gone on to a listing before Christmas…Just one other guy on there and we both doing retail arbitrage by the looks of it as the product comes from a retail shop and we bundle and bag.
He claimed mine was counterfeit and put in a complaint…I won that appeal…two weeks later he puts in another complaint… the same type…I win that appeal…Now because I have lowered the price of my listing he has put in the very same complaint…3 times now and I am supplying Amazon with what they need but I can’t seem to get it through to them that this is the third time this has happened.
How do you get to talk to a human and make them see sense here?
29 replies
Seller_DTufFoxJuMU0M
Without a valid supply chain and a LoA i’m surprised you won two appeals
Seller_gOlDFgS5Li5Jc
how did you win the 2 appeals without proper wholesale invoices??
Seller_GVJbZ3Sx0LoMn
I was having the same problem with another seller that brand registered a product from a mutual wholesaler, i went through a few weeks of cat and mouse being kicked off the listing for counterfeit then being reinstated an hour later. i opened a few cases but nothing was done about the other seller so in the end i just bought up all the stock and he’s now the brand owner of nothing as i have all the stock
i also have 50 cases of this item that will take me bloody years to clear 
although it’s quite a funny story it was very petty of me and I’ve wasted a lot of money and time on something that Amazon wouldn’t resolve despite the other seller breaking numerous rules
if you sell lots of items then just let this one go it’s not worth time or effort
Seller_LKjg1QRrO36Yq
There seems to be a lot of related problems being reported lately.
I’m guessing there is a lot mis/dis-information on the net encouraging people to do it on Amazon.
Strictly speaking retail arbitrage is against the rules and can mean account suspension… 
As others have asked, how did you win the appeal if you only have retail receipts rather than invoices?
Seller_pTnay9uPlVX2C
How do you know for a fact it is the other seller that filed the complaint? I didn’t think Amazon gives you such information unless it is a copyright/patent complaint by the IP owner?
Seller_XrsxyuONn8r2w
we had one make several different claims on 2 very fast (top 100 Amazon sellers at christmas). Even claiming we breached his trademark.! he didnt even have a trademark! Amazon kept allowing the claims and reinstating us! Solicitor letter to both the seller and Amazon to make it stop!
I ended up buying the worldwide rights to the image used on the items! that still didnt stop him trying it on.
Sadly by then the damage was done and Amazon actually removed the items from the site! never to be relisted! ARGGHHHH!!! 1000’s of reviews and rankings lot!
the system is broken more than the message system!
Just beat your head on the wall now and give up!
Seller_f6b3Tk8KSNX2A
Hello @Culveays_Com,
Thank you for contacting us.
I understand that you are concerned about the counterfeit complaint on your account.
To understand more about the product authenticity complaints, I would recommend you to go through our “Amazon product authenticity and quality”, “Amazon Anti-Counterfeiting Policy“ and " Amazon Intellectual Property Policy" policy pages.
Further,
Please provide any one of the below documents for proving authenticity of your listings and to remove this complaint from your account:
- A letter of authorization (LOA) or licensing agreement (LA) from the rights owner indicating that the your products are authentic. You can find the contact information of the rights owner in the listing deactivation communication you have received.
- An invoice to indicate that your products are authentic with all the details of your supplier.
- Retraction from the rights owner to be sent to Amazon directly. You can find the contact information of the rights owner in the listing deactivation communication you have received.
OR
- A plan of action that identifies:
– The issues that you believe caused the complaints about the authenticity of your items.
– The actions you have taken to resolve the issues that caused the complaints about the authenticity of your items.
– The steps you have taken to prevent future complaints about the authenticity of your items.
Also for better understanding of the issue, I would request you to share the initial performance notification that you received from the team and your Plan of action/ details of documents submitted so that we can go through it and provide more insights on the same.
Regards,
Venessa
Seller_8PqdYLL8nb4uF
We have many items on listings that have a number of competitors selling the exact same product.
This is what Amazon is all about.
The differences that help one seller above another are all part of the Amazon Metrics algorithm, together with the buyer’s personal decision making process.
We used to use a 3rd party re-pricer to help us compete on price, but decided, as I am sure many long-term sellers do, that it only leads to a race to the bottom and does not benefit ANY seller as a result.
We now co-exist with other sellers and get our ‘fair share’ of the sales.
Why be greedy?
You indicate that you think the other seller complained as a result of you lowering your price.
Why not just sell at the same price or even a little higher, and concentrate on your customer service and delivery speeds etc.
I have seen very many examples of sellers that, although their prices are more than 50% more than the lowest offer, gain the highest percentage of ‘Buy Box’ [or equivalent Push] recommendations/ time
Seller_wuQ5IwpSKNsC7
Beat advice,
Leave this listing. Sell the item as used on eBay. Then go and built a portfolio of legitimate suppliers.
Arbitrage is not how you build business.
Take it from someone who almost lost the businesses Amazon account over it.
