amaon is asking for invoices for a brand that i have not sold.
i am a new seller and i sold some herbal hair products under generic listing that i created myself. i have manufactured a few units by myself with some natural ingredients. Amazon said that my packaging resembles another brands packaging which i created using chat gpt. now they have deactivated my account and asking me to provide invoices of the matching brand. i want to know how to resolve this as i have my own products and i have tried explaining them over and over again. i cannot provide these invoices they are asking me same thing. i want to know how to resolve this. they have taken my money and my small business setup is destroyed before it even got started. i am really disappointed and want a solution asap. thank you. @Seller_xJtDpCK3sNpey
1 reply
Seller_4zBzdtgCyS9EI
Your hair product was a generic brand???
And came in packaging that says "generic"
but the packaging looked like another brand?
Your display name is a brand you do not sell or own.
and to top it off, you made it YOURSELF???
And then you had clinical tests done that proof it works????? (Scientifically Proven Formula)?????????
Pretty sure besides permanent suspension, you broke some laws.
You created a generic listing for a product that clearly has a brand name on it. So you better have invoices for that brand name shown on the listing. And your product better sold as shown in the pictures, in that branded packaging, as well.
