Case ID 18120637351 Listing is Inactive Requiring Approval to Sell
Case ID 18120637351
new seller on Amazon.
I accidentally included incorrect information in my product listing, which has caused it to be mistakenly flagged as Fine Jewelry. My products do not contain precious or semi-precious stones or metals, and therefore do not require approval as Fine Jewelry.
I will correct the listing details to accurately reflect the materials used. but right now i'am unable to edit it due to need to approve for Fine Jewelry
what should I do right now, all my listing is in inactive status. and seller support keeps replaying im not eligible to sell Fine Jewelry products need me to provide documents for selling Fine Jewelry.
2 replies
Cooper_Amazon
Good Afternoon @Seller_0GZpZ5dBelT8h,
I wanted to reach out to you and share that I have gone ahead and escalated CASE ID 18120637351 to one of our internal teams to review and see if we can get the 2 ASINs you mentioned changed from Fine Jewelry to Fashion Jewelry. I will keep you posted on the outcome when they get back to us. Until then, have a marvelous rest of your Monday!
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_0GZpZ5dBelT8h,
Our internal team has reached out to you on CASE ID 18153971181 to see if we can get the 2 ASINs you mentioned changed from Fine Jewelry to Fashion Jewelry.
Feel free to follow along with CASE ID 18153971181 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon