"So It Begins" - Property Damage or Personal Injury Incident A-to-Z Claim.
Hello,
@Sarah_Amzn - can you help, please?
We have just received our first claim related to a property damage or personal injury issue.
It is an FBA order (206-2550611-1653142). There was no communication with the buyer, no return request, and no emails from Amazon regarding this order or claim.
The order was already refunded (probably by Amazon CS).
The claim is currently under review:
Customer issue: Property Damage or Personal Injury Incident
Customer comments: Claim received related to a property damage or personal injury issue.
Where can we get more details about what happened and what amount they claim?
Thank you.
Regards,
Thomas.
9 replies
Seller_ZVAz3d5lZuGid
Oh gosh, Surely the seller should receive far more information that that - not just that the customer has made a claim ?!
Sarah_Amzn
Hello @Seller_xEpd0hQkG8wol,
I will check with the partner team and come back to you as soon as I have more information.
Kind regards,
Sarah.
Sarah_Amzn
Hello again @Seller_xEpd0hQkG8wol,
can you check if you have received a communication regarding this order?
If yes, could you please share it?
Sarah.
