ERROR 5995 - Someone has stole our ASIN, and now managed to get the detail page removed

Hi,

Problem

We had an ASIN with over 500 5* ratings, we made the listing 9 months ago (Mid 2023) and were the only sellers to date (Apr 24). The ASIN was brand registered as per our trademark which is registered on the UK Governments website.

Now, the detail page was removed as Amazon suspected an IP issue with a word in our title so they removed the detail page. When we tried to update the detail page to rectify the IP issue (by removing the word from the title, bullet points, and description) we received a 5995 error saying we are not authorised to make changes to the brand.

So we have concluded, someone with a different trademark has stolen the ASIN from us.

Solution

All we require is seller support to simply change the brand name back to ours so we can edit the ASIN and continue selling!

But as you are aware, seller support seem to believe the ASIN belongs to the new person, despite them selling 0 units compared to us selling 20,000 units in the past 9 months!

Can someone actually help? Or is this a lost cause, we've opened 6 cases over the past 30 days and seller support has been useless, telling us to report the violation on brand central which is impossible as the ASINs detail page has been removed!

CASE IDs : 9763279112, 9770891602, 9771384532, 9774032282.

Kind Regards,