Urgent: Buy Box Issue on FBA and FBM Listings
Hello Amazon @Spencer_Amazon
I’m a new UK FBA seller facing an urgent Buy Box issue.
I lost the Buy Box on several listings despite having competitive prices.
ASINs affected: asin B0DN13DJRT / B0DMZCRZFY / B0DKTVWSHC/ B0DDK9FD9B
I understand the Buy Box isn’t guaranteed for FBM, but for FBA, this seems unusual. Could you pls help to solve the problem soon?
Thank you very much!
7 replies
Seller_ZVAz3d5lZuGid
Spencer will not see your post as you have not tagged him correctly - needs to be highlighted in blue, by starting to type the name and then selecting from the dropdown. @Spencer_Amazon
Seller_P1sFiVaja1RYI
buybox isn't that simple to win 😃 depends on more factors than you think...more weight is the price and customer experience. In the Q4, new sellers can be surpressed or gated. Good luck
Edit: Did you lose the buy box from yourself? The reason may be that you changed the price drastically. Switch back to the price where you were on the buy box and slowly and gradually increase the price.
Roberto_Amazon
Hello! @SomeQ
This is Roberto. I see that you have already reported this issue in the Lost Buy Box (Featured Offer) MEGATHREAD. We will follow up in that thread as soon as we can.
Thanks for the patience.
Seller_qvzbWT6OP8fGC
thanks very much for your reply and help. hello @Spencer_Amazon
we have the buying box 3 days ago, and sold about 30orders total in 3 days, and we haven't changed the price of the 3 asins, but today suddenly they are again lost the buying box.
would you pls help to recover the buying box again?
B0DN13DJRT
B0DMZCRZFY
B0DKTVWSHC
thanks very much
