Inventory lost at the warehouse

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Seller_GJ3gdRsREccIc

Inventory lost at the warehouse

Hello Everyone,

I'm seeking advice and assistance regarding a serious issue I've encountered with Amazon. Amazon has lost a significant portion of my inventory at their warehouse, and despite providing all necessary invoices and documentation, I have been waiting for 33 days for a resolution. The lack of response and action is severely impacting my business operations.

Here are the steps I have taken so far:

Reported the Issue: I reported the inventory discrepancy to Amazon Support on [Date Reported].

They provided Documentation: I submitted all required invoices and documentation to support my claim.

Followed Up: Sent multiple follow-up emails requesting updates and resolution.

Despite these efforts, there has been no satisfactory progress. I am seeking advice on how to proceed further to expedite the resolution of this issue. Specifically, I am looking for:

Additional Contact Points: Are there specific contacts or departments within Amazon that handle these issues more effectively?

Escalation Procedures: What are the best practices for escalating this issue within Amazon to ensure it receives the necessary attention?

Alternative Solutions: Any suggestions for alternative actions I can take to resolve this situation and mitigate the impact on my business?

I appreciate any insights, advice, or experiences you can share to help me navigate this challenging situation.

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Seller_GJ3gdRsREccIc

Hello Everyone,

I'm seeking advice and assistance regarding a serious issue I've encountered with Amazon. Amazon has lost a significant portion of my inventory at their warehouse, and despite providing all necessary invoices and documentation, I have been waiting for 33 days for a resolution. The lack of response and action is severely impacting my business operations.

Here are the steps I have taken so far:

Reported the Issue: I reported the inventory discrepancy to Amazon Support on [Date Reported].

They provided Documentation: I submitted all required invoices and documentation to support my claim.

Followed Up: Sent multiple follow-up emails requesting updates and resolution.

Despite these efforts, there has been no satisfactory progress. I am seeking advice on how to proceed further to expedite the resolution of this issue. Specifically, I am looking for:

Additional Contact Points: Are there specific contacts or departments within Amazon that handle these issues more effectively?

Escalation Procedures: What are the best practices for escalating this issue within Amazon to ensure it receives the necessary attention?

Alternative Solutions: Any suggestions for alternative actions I can take to resolve this situation and mitigate the impact on my business?

I appreciate any insights, advice, or experiences you can share to help me navigate this challenging situation.

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user profile
Minerva_Amazon

Hello @Seller_GJ3gdRsREccIc ,

Could share the ID of the shipment?

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