Received Intellectual Property Complaints but can't seem to appeal it? need help

So 4 days ago i received my first Received Intellectual Property Complaints. i received 2 from the same seller kind of my fault thinking it was a generic product but not realizing it was a brand registered seller selling private label it was 2 different size tree ties so 2 separate violations. long story short they gave me the option to tick boxes I have reviewed the original notification and I understand how my listing violated Amazon’s policies.

I do not have the documents required to reactivate my listing at this time. I will not relist on this ASIN or try to sell it again in the future.

I have taken steps to prevent violating this policy in the future, and acknowledge that any further violations may result in account deactivation.

I understand that acknowledging this violation may not remove the record and Account Health Rating impact from my account.

I understand that if the violation record is removed from my account, my listing will remain deactivated and I may not be eligible to request reinstatement of it in the future.

me being stupid submitted a appeal on one of the complaints & did not take the easy option. now i’m stuck in a loop where they are only asking for invoices or a owners rights document and no option to say i was wrong and want to delete the listing and move on. i sorted the one property complaint out by simply ticking the boxes but this second one i’m really not sure how i can sort it. just wish i ticked the boxes and moved on. does anyone have any advise on what’s next seller support won’t help as the issue is kind of hard to explain in short and i’m not sure how to get this sorted.
thanks
FD