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Account deactivated and I am a new seller, I have not sent any products or sold
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Hello,
Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to "Account Health":
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I received this notification, and I sent the information on both myself and my address. and then they sent me another one saying that they could not reactivate me due to infringement due to misleading offers or misuse of the account and I have not done any of that. I am just starting to sell on Amazon, they even recently accepted me as a handmade seller, since I knit clothes for babies.
I would like to know what I should do because I don't understand and I have already asked and they only tell me that the account will continue to be deactivated. thank you.
4 replies
Stevie_Amazon
Hey there @Seller_ksuBId019jVOY,
I do hope this finds you well! Thanks so much for your patience as the moderating team and I work to reply here.
Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
From the information provided, I understand your account has been recently deactivated due to the team not receiving enough information about your listings, selling history, or account information.
Typically, this is information related to the business solutions agreement with section three being the cited part. Did you receive anything about this? Was there a notification of an account review or anything prior to the most recent communication?
If you have any case IDs or more communication you have received, please feel free to provide it here so the team and I can look into this for you.
I look forward to hearing from you,
Stevie.
