A disbursement payment was due on the 10/06/2024, however it was cancelled. The reason given for the cancellation was that our seller account was under review. Apart from this message we have had no other notifications of our account being under review and the health page that it links to shows no issues. We have also received disbursements since then without issue.

Case 9901508692 was raised on the 19/06/2024.

We were told that the payment would be made on the 02/07/2024. However this did not happen.

Case 9960607042 was raised on the 08/07/2024

We chased the missing payment date but the contents of this case was deleted by a seller associate.

Case 9971674942 was raised on the 10/07/2024

Here we were told that the case had been transferred and that an answer would be provided in “3-5 days” and that it is normal for transferred cases to have all details deleted from them.

Case 10024562962 was raised on the 24/07/2024

After 14 days with no contact or updates regarding this issue we made contact again. We were informed that because the case had been transferred there was no way for a seller associate to see if the issue had even been looked at.

It has now been 26 days since we were told we would have an update in 3-5 days. We have had no contact from anyone and every time we reach out, we have been met with apathy.

Does anyone know of a way to reach out to the team involved in resolving this?