Verify Establishment for Value Added Tax (VAT) - Keep declining

Hello everyone,

A few days ago, I received an email from Amazon requesting verification of my company's Value Added Tax (VAT). They asked for various documents from my company and its directors. I submitted all the required documents, including my company's registration certificate, director residential proof, and invoices.

Specifically, I provided the incorporation statement of company, proof from companies house of my ownership + i am only director, sales invoice to commercial premises and rental agreement for commercial premises, my passport, personal bank statement for proof of address

The documents I submitted include:

Bank statement

Credit card bills

Despite this, Amazon continues to reject the director's residential proof. Here is the feedback I received from Amazon:

Hello,

Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I have to take?

To avoid further impact to your disbursements, go to the Account Health page in your Seller Central account and follow the instructions from the banner that is present at the top of the page to submit the following mentioned documentation:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

If you operate a Limited Company or Partnership:

-- Evidence that you are physically operating your business from your provided address.

Proof of physical:

• A recent UK council tax bill or business rates of the current year, addressed to the company or a director or partner of the company.

• A recent utility bill dated within 180 days addressed to the company or the director or partner of the company.

• If you are using a shared working space, they can provide one of the following:

• A recent license agreement

• Copies of invoices for payment of rent

• A proof of payment of rent.

-- Documents confirming the place of residence of every director listed in the extract.

Proof of address:

• A full European photo driving license card or valid national identity card bearing the residential address

• UK or foreign bank credit card or bank statement

• UK mortgage statement dated within the last 12 months

• UK council tax bill for the current year

• A letter or bill from a utility company less than 6 months old. The letter that you receive must confirm that you are receiving a service from the company.

• A TV license letter direct debit schedule. This should confirm the director’s name, address, and existence of a TV license.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK.

In this case, you will not need to provide documentation, but you will need to pay Amazon to account for the un-paid VAT.