Account Deactivation Under Section 3 – Can I Open a New Account?
Hi everyone,
I’ve been selling on Amazon for over three years, but recently my account was deactivated under Section 3. Amazon asked for invoices for two ASINs—one product I sourced from Alibaba, and the other from a U.S.-based retailer who supplied me with products in bulk. I submitted all the required documents, including invoices, tracking information, and bank transaction details, but Amazon rejected my submission.
Here’s the message I received from Amazon:
"We have taken this measure as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity."
I’ve never engaged in any deceptive or fraudulent activity, and I’m committed to following Amazon’s rules. My question is: Can I create a new Amazon seller account using a different LLC or personal information, especially if I want to sell my own branded products moving forward?
Has anyone been in a similar situation? Any advice would be appreciated. Thanks!
2 replies
Seller_Hi7wbO2Kbo6bl
If your account has been suspended any attempt to open another account is just an additional violation.
Roxy_Amazon
Greetings @Seller_hTuzS3TT6Hi09,
I understand your frustration with the deactivation of your Amazon seller account. However, I would strongly advise against attempting to create a new account using a different LLC or personal information. This would be a violation of Amazon's policies and could lead to further issues down the line.
Amazon has a strict policy against having multiple seller accounts, and take this very seriously. Creating a new account might be considered as an attempt to circumvent the deactivation of your original account, Amazon will most likely shut down any new accounts as well.
Instead, I would recommend that you focus your efforts on resolving the issues with your primary account. Based on the information you've provided, it seems that the main problem was related to the invoices you submitted for two of your ASINs. Amazon has asked for these documents as part of their verification process, and they have determined that the information you provided was not satisfactory.
Please make sure you source your products from reliable suppliers when acquiring your inventory. This will help ensure that you have the necessary documentation to satisfy Amazon's requirements.
It's important to note that Amazon takes issues of fraud and deception very seriously, and they have a responsibility to protect the integrity of the platform. While I understand that you have not engaged in any wrongdoing, it's crucial that you address their concerns thoroughly and transparently.
Visit the following pages for more information:
- Address a Multiple Account Policy violation
- Selling policies and seller code of conduct
- Responsible Sourcing documentation request requirements
Please let me know if you have any other questions or if you would like assistance in navigating this process. The seller community and I are here to support you.
Best regards,
-Roxy
