How long to investigate missing inbound inventory?

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Seller_POrEiTkyfOMz6

How long to investigate missing inbound inventory?

Anyone have any idea how long it takes Amazon to complete an investigation into missing units from an inbound shipment? It seems to be taking forever with mine. They email twice a day to tell me they are still looking into it but no resolution yet. Thanks!

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Tags:Missing
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15 replies
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Seller_egJAshYwoEprt

Hi i work for amazon and in this time it s very busy so for this i think it s taking a lot of time to investigate an think that you are not the only one …there are some crazy times inside were i work

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Seller_POrEiTkyfOMz6

This has now been a week since I reconciled and provided evidence. Can anyone give me an idea of how long these investigations normally take to complete?

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Seller_POrEiTkyfOMz6

Is over a week normal? They have now stopped messaging me about the missing items too. I’m worried that if I chase them to process will go back to the start.

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Seller_sINj6g9FeuCHa

Yeah. Just be patient as it will take some time do dig into. They are fully packed at the moment with Inbound Shipments having major backlogs in most FBA centers. I would suggest not to contact them so often as it will put you back in the queue.

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Seller_VvsqePVdAmk0R

Prepare for a long wait. I’ve been questioning some of mine for over 2 months.

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Seller_gPb8GbwgMC7X5

Did you get a resolution after?

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Seller_IE3O5fPgec3mp

Did you get this resolved.

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Seller_IE3O5fPgec3mp

I am glad the issue has been resolved. However it took Amazon 3 weeks, which meant loss of revenue for myself. The goods have been reconciled.

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Seller_Yja9oH7DLHk2I

I had a similar problem where I was getting so frustrated with how long things were taking I decided to send a really big shipment.

Amazon lost it. It took 5 weeks for them to admit they had lost it and reimburse me.

I ordered another large quantity from my supplier, labelled it and sent it to Amazon. The day I despatched it Amazon found my original order and reversed the reimbursement.

I am now hugely overstocked and Amazon are punishing me by reducing my IPI and charging me storage.

I have tried to get seller support to understand that this is unreasonable but it is like banging my head against a brick wall.

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