What do you have to do to win an A-Z Claim these days?
Extremely disappointed in Amazon today. Buyer filed an A-Z for an item that was delivered. Photo, GPS and streetview confirm that delivery is to the correct address so appealed and Amazon still side with the buyer? Starting to wonder if there is any point selling on here , seems to happen all too often. If Amazon want to refund the buyer that’s up to them, but where the delivery details clearly confirmed surely it should not be from our funds?
18 replies
Seller_SITNVuZK87zGK
They expect a signature at the very least, or at least that is how the claims team are interpreting the policy.
Though even with signatures, some are still losing.
Seller_PWUInsTSC54tk
In our recent experience with A-Z claims, a signature, GPS scan and 2 photos is not sufficient.
So we are also not sure what else Amazon need in order to prove delivery.
Seller_ULwhZzFMY0sh7
@Julia_Amazon @Winston_Amazon Is this correct? The wording off this is clearly leaning your teams to a literal interpretation that a signature is required when it isn’t.
Seller_tRuvBEHDedp4q
I could be very rude about what is expected to win such cases - but I dont want my post to be pulled.
It is ridiculous that Amazon do not hold their own courier service to the same standards
Example - bought an item under my Prime membership. Ordered on Sunday told delivery would be Monday. Monday afternoon get a text saying they had attempted delivery - errm no they had not. I was in all day and my Ring doorbell proved no delivery attempt. Item then delivered on Tuesday. Courier rang bell then left it on step - no signature taken.
I wander if I make an A-Z Claim on the item will it be refunded? It was both late and no signature
Seller_e4TPdaiQnD4BP
I’ve got a buyer who’s currently messaging me telling me there order was never received, was delivered by RM tracking, got tracking all the way through, picture of it with other parcels they got that day and GPS which shows there street and house, I know full well that if they go to A-Z claims they will still win though as that’s Amazon’s policy it seems and it will have a negative effect on my account(didnt buy amazon shipping as tracked24 isnt there as an option and I prefer that method over the cheaper one)
However I’ve got multiple parcels delivered from Evri from amazon and other companies… never once have I had to sign even for things that even required age verification… hell I had one Evri driver just drop it over my front fence and walk away.
If a buyer can report a seller surely sellers should be able to report buyers for falsely claiming weren’t delivered and repeat offenders are in a way punished, or am I been too optimistic here?
Seller_ULwhZzFMY0sh7
@Julia_Amazon @Winston_Amazon
Does Amazon not have anything to say about this? We are clearly not the only ones affected…
Seller_rGNl7DgMf1CPH
Unless you have a signature withing the date then you have no chance.
There are people out there that hope items are late and make a claim as soon as they are. I have had items (tracked only) that arrive one day late and the buyer has already claimed, will not return the item and then gets a refund.
It's theft that you have no chance of Amazon helping you with as we are not Amazon customers only the buyers are and it costs Amazon nothing as they are not giving their own money away.
They also mark you down for items not posted in a Timely Manner, I post every day so that is also crap.
