We are a third part seller,We are deeply troubled by A to Z claims. If you provide customers with free return labels and do not refund them in a timely manner, you will receive an A to Z claim. If your package is accidentally lost by carrier and the waybill you filled shows no tracking information, you resend it and the customer agrees. However, during this process, if customer submitted an A to Z claim, your order payment will be immediately refunded, even though you have provided the customer with a new tracking number. When you communicate with customer about the order issue,customer aggree the replacement,when you sent our the replacement item,Customer changed the decision and submitted a A to Z claim for refund,Even though you sent the replacement and provide refund,The claim will be granted yes because you refund after the claim be submitted.We were deducted a lot of money in such a similar situation. The ODR is also affected, which can lead to the loss of sbuy box.Amazon's A to Z appeal is too difficult. They seem to have a fixed standard that no matter what information you provide, as long as it does not meet their standards, you will not pass. They will notify you that you can contact seller support for help, but you still need to wait. The status of the case has always been forwarded, and you need to wait a lot of time to resolve it. 15523641891,15525676741,15525661151,15525930251,15526918211,15526757851.We need help here.
@Seller_nS0jcFQNDLG3e@Seller_1KYLYkgAlu4xX@Seller_c2KLMXKhUYF3u@Seller_ovM5p622oIbGp
