Hello,

One of our customers is requesting a full SARS report. This customer bought an item from us through Amazon. Can anyone help explain how we can help this customer with the SARS report, or does he need to apply with Amazon?

Will appreciate any help.

Hi All,

Basically a business customer has bought an item from us.

Sent via SFP, amazon have refunded about a day after delivery, we have just seen that they have been charged today and refunded straight after (as it's a deffered payment due to being a customer) no contact from customer or anyone.

We're unable to contact the customer direct as it comes up with amazons details.

Spoke with customer service, who told us to open a safe-t claim, to which the claim states once i put the order number in, to be able to claim the customer has to of been debited.

Any ideas as it's for £350.00

Many thanks

Hi All,

Basically a business customer has bought an item from us.

Sent via SFP, amazon have refunded about a day after delivery, we have just seen that they have been charged today and refunded straight after (as it's a deffered payment due to being a customer) no contact from customer or anyone.

We're unable to contact the customer direct as it comes up with amazons details.

Spoke with customer service, who told us to open a safe-t claim, to which the claim states once i put the order number in, to be able to claim the customer has to of been debited.

Any ideas as it's for £350.00

Many thanks