A-Z claim appeal refused for international order stuck in customs due to buyer's own fault
I am looking for a resolution for an a-z claim appeal which is refused. Customer contacted us because item is not received. We then contacted the buyer with the tracking details showing them the parcel is stuck with the customs because they need buyer's company tax id. We contacted them several times but they did not respond at all. The parcel is still stuck in the customs.
However all the tracking details and courier communications and evidence of buyer/seller messages provided to a-z appeal, however still they refused out appeal saying below.
"We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 06 December 2024. You may be able to recover the value of any lost items by filing a claim with the carrier."
This is totally baseless and they did not review the claim properly.
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon please help us reverse the A-Z claim refund and ODR on our account. A-Z Claim instead needs to contact the customer and ask them to provide us with the information that he customs have requested.
Amazon is simply making more and more difficult for sellers to do business with their clueless claims team.
A-Z claim appeal refused for international order stuck in customs due to buyer's own fault
I am looking for a resolution for an a-z claim appeal which is refused. Customer contacted us because item is not received. We then contacted the buyer with the tracking details showing them the parcel is stuck with the customs because they need buyer's company tax id. We contacted them several times but they did not respond at all. The parcel is still stuck in the customs.
However all the tracking details and courier communications and evidence of buyer/seller messages provided to a-z appeal, however still they refused out appeal saying below.
"We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 06 December 2024. You may be able to recover the value of any lost items by filing a claim with the carrier."
This is totally baseless and they did not review the claim properly.
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon please help us reverse the A-Z claim refund and ODR on our account. A-Z Claim instead needs to contact the customer and ask them to provide us with the information that he customs have requested.
Amazon is simply making more and more difficult for sellers to do business with their clueless claims team.
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A-Z claim appeal refused for international order stuck in customs due to buyer's own fault
I am looking for a resolution for an a-z claim appeal which is refused. Customer contacted us because item is not received. We then contacted the buyer with the tracking details showing them the parcel is stuck with the customs because they need buyer's company tax id. We contacted them several times but they did not respond at all. The parcel is still stuck in the customs.
However all the tracking details and courier communications and evidence of buyer/seller messages provided to a-z appeal, however still they refused out appeal saying below.
"We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 06 December 2024. You may be able to recover the value of any lost items by filing a claim with the carrier."
This is totally baseless and they did not review the claim properly.
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon please help us reverse the A-Z claim refund and ODR on our account. A-Z Claim instead needs to contact the customer and ask them to provide us with the information that he customs have requested.
Amazon is simply making more and more difficult for sellers to do business with their clueless claims team.
A-Z claim appeal refused for international order stuck in customs due to buyer's own fault
I am looking for a resolution for an a-z claim appeal which is refused. Customer contacted us because item is not received. We then contacted the buyer with the tracking details showing them the parcel is stuck with the customs because they need buyer's company tax id. We contacted them several times but they did not respond at all. The parcel is still stuck in the customs.
However all the tracking details and courier communications and evidence of buyer/seller messages provided to a-z appeal, however still they refused out appeal saying below.
"We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 06 December 2024. You may be able to recover the value of any lost items by filing a claim with the carrier."
This is totally baseless and they did not review the claim properly.
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon please help us reverse the A-Z claim refund and ODR on our account. A-Z Claim instead needs to contact the customer and ask them to provide us with the information that he customs have requested.
Amazon is simply making more and more difficult for sellers to do business with their clueless claims team.
A-Z claim appeal refused for international order stuck in customs due to buyer's own fault
I am looking for a resolution for an a-z claim appeal which is refused. Customer contacted us because item is not received. We then contacted the buyer with the tracking details showing them the parcel is stuck with the customs because they need buyer's company tax id. We contacted them several times but they did not respond at all. The parcel is still stuck in the customs.
However all the tracking details and courier communications and evidence of buyer/seller messages provided to a-z appeal, however still they refused out appeal saying below.
"We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 06 December 2024. You may be able to recover the value of any lost items by filing a claim with the carrier."
This is totally baseless and they did not review the claim properly.
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon please help us reverse the A-Z claim refund and ODR on our account. A-Z Claim instead needs to contact the customer and ask them to provide us with the information that he customs have requested.
Amazon is simply making more and more difficult for sellers to do business with their clueless claims team.
