All RTO/ Undelivered Orders are coming back OPENED up
Dear Amazon and fellow Sellers, I have been raising this issue since last one year or so that all my RTO / Customer Reject orders are coming back opened up. This is resulting in packaging losses as they are being opened up roughly, sometimes so brutally that they cut the entire box up for no reason. I have spoken to Local ATS hub Manager and he said they had a dedicated team at there hub just to do this Job.
As any other seller if we sell the RTO/Customer Reject return orders to the NEXT customer they could feel that they are receiving a used item as these boxes are opened by ATS, which would result in Amazon's policy Violation.
My losses are increasing with each passing day and I have not been provided with a resolution by Amazon.
Every time I have raised a case I am told to file Safe-T claim. Please note, Safe-T claim cant be filed for packaging losses and this would also exhaust my claim filing limits
Please someone HELP me with this
0 replies
Seller_LIvaiCNjUAMXZ
yes same problem we are facing . some times undelivered products... received opened and useless stuff...... simply they paste quality check yellow tape.
Seller_iD3nB61d8nqkz
Yes they do this with us as well.it is very sad as our new products results in loss of packaging.
who is giving them authority to check courier return packets ?
Seller_KJeyqo2tt88gj
The same process is being followed at JAIC hub also. They just open our Courier return packets and ruin the product like any thing.
We had hot discussion with hub incharge but we were failed to get resolution. They clearly stating that to raise case for the same. We will not stop the process.
We have faced loss of 450 units till date.
They just open the courier return packets and unpack the packed product and send it back like used product.
For how long we will raise the cases.....
Please help.....
Seller_6X21dKpUnuDuE
No Satisfactory Response has been received from Amazon Team on this regard.
Seller_x1SJrJqidCP7q
Exactly!!!. Same issue have been facing by me with the Rto returns. This causes so much losses. Why these team are opening outer seal or packaging of any product. Due to this issue I incur so much huge losses. Amazon Easy Ship team has to take appropriate actions to stop this practice!!!.
Seller_9842yla8Ug6tK
Yes same problem we are facing and results in loss of packaging.
Seller_jcbXDCfKO4Pb3
yes same problem we are facing . some times undelivered products... received opened and useless stuff...... simply they paste quality check yellow tape.
Seller_FVrtlB45Ir4aq
Same happening with us. Also product is being changed and then safe-t claims are being denied.
Seller_AfictPxAb8IYz
Exactly!!!. Same issue have been facing by me with the Rto returns. This causes so much losses. Why these teams are opening the outer seal or packaging of any product? Due to this issue, I incur so much huge losses. Amazon Easy Ship team has to take appropriate actions to stop this practice!!!.
Seller_z7ENpxwCn68jM
Most of such activities are done by ATS staff only. Pickup and delivery agents are involved.
Seller_TuJeyYQR4XdKK
one word... pathetic policies of Amazon. We also received damaged product many times because it was packed properly to avoid Transit transit damage being fragile product, but Rejected order's too opened reason best known to Amazon causes damage.
Seller_6HPDfcIUU3hrx
Many times orders are used, and many parts are missing.
Seller_7fzzh20Y6TO1D
Yes, we are also facing same issue. They use cutter and our product is getting damaged.
Amazon cannot stop theft in their warehouses and put all the blame on sellers.
Safe t claim are rejected stating Seller abusing their policy, which is abosultely rubbish
Seller_XKjQoc8YfpJen
I think Amazon should move to Transparent packaging like Flipkart. Transparent packing can remove some mistrust of Customers as well as the Amazon supply chain. It should also be helpful in Safe-T claim validation.
Seller_5M4fFr1SjUDv6
same problem
should stop opening of customer rejected shipment
Seller_20c3KrhugDG1F
So this has been happening to almost each one of us, Is there a solution to this?
What is Amazon Team searching in the RTO orders?
-Someone told me they are searching for Gift Coupons and Review Rating Bribes which seller often sneekin to orders for better ratings.
- Or they are damaging the packages to that sellers get fedup of these losses and opt for FBA.
After working dedicatedly for 9 years with Amazon, WHY SHOULD I SUFFER?? WHY??
Seller_7NAIbE62UU7Wy
Same happening with me. And they damage the whole packaging also open the seal of the product. I sell beauty products, once its open I cant resell to other customer due to safety reasons.
