Your account is at risk of deactivation Your Cancellation Rate is 4.09%; the target is 2.5%
Anybody had this issue? We had to cancel due to some items out of stock by accident, approx 11 products. Now displays
Your account is at risk of deactivation
Your Cancellation Rate is 4.09%; the target is 2.5%.
What can we do to sort this out? or it just a waiting game for 7 days ?
13 replies
Seller_EJIX7rqDNQJi2
Don’t worry, the “At Risk” status will go away in a few days, as long as you don’t receive any additional defects.
Just keep processing orders like usual.
Seller_hC0hNVDuILaKO
It might be worth looking into your Inventory control methods to see if you can prevent this from happening again.
Seller_z02mjqFt3QKL8
Mines, been far worse on several occasions. And I m still here
Seller_JB8wPCk9zkyad
Everything on Amazon is a percentage of orders with defects to orders without problems.
So, if you have 10 orders in 7 days and you post 1 late or cancel it then your defect rate is 10%.
The problem is, if that was your final of 10 orders, and for some reason you sell nothing in the next 6 days, you now have a 100% defect rate !
The way to manage this is to " dilute " the defective order with more orders without problems.
The simplest way to do this is to have a " Fire Sale ".
Offer a popular product at a low price, lose money if you have to, just get the sales.
So, in the above scenario, if you quickly sold 40 products, your 1 defect would now be 1 in 50 and your percentage would be be diluted down to 2.5%.
But you should not really be cancelling, nor asking customers to cancel. You are asking for trouble either way.
Is there something in your inventory you have a lot of, that is popular, a good seller, that you could discount and just bash some sales out to ensure you manage your percentage ?
