5461 error when trying to list own brand products

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Seller_2lOb6BrZc5RaR

5461 error when trying to list own brand products

Just wondered if anyone can help, I am having trouble listing my own brand products which are cricket bats under my own brand CJI which I am the brand owner, I am using EAN codes to create the item but I keep getting 5461 error when I try to submit, I am doing it the same way I always did but it keeps saying I need brand approval from the owner which is me! I have asked amazon several times for help but they keeping sending un-useful answers which I just dont understand! any help apreciated !

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Seller_i6S8knzW6zU6Z

Hi @Seller_2lOb6BrZc5RaR,

Have you had a look at the help page specifically for this error? You can find it here: https://sellercentral.amazon.co.uk/help/hub/reference/G8DUAKHVJGGRZ4CH

Best regards, Michael

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Seller_CprS8IbT7GLGI

Hi @Seller_2lOb6BrZc5RaR

This is not big issue,

- Reason of this error: Your brand registry is not properly integrated with your seller central. OR second reason can be that your brand approval status is pending on brand registry portal. brand registry status must be REGISTERED.

- Here is following step that you need to follow,

1- Open a case with amazon for listing error submit your brand registry certificate and one screenshot of you brand registry portal where brand is showing registered status. and request to amazon support team for approve your brand. Also you need to submit that product branding pictures ( product must have sticker, Card, box packaging whatever is suitable and that packaging must show your brand name, product name, and listing barcode that you want to list. take pictures with different angles with natural background, take product in your hand and then click picture. click 3,4 picture like this and submit it.

2- Once they will done then you need to submit the form that is popping up during listing in which you need to click the relevant options that fit best for you, ( I forget the options so better is to share screenshot of application so that i can guide you more nicely). At the end of application form you have option to attach you brand registry certificate, and product branding pictures same like above. submit the application hopefully your issue will be resolved.

Note: Make sure you are suing GS1 barcodes for listing. Thank you

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JiAlex_Amazon

Hello @Seller_2lOb6BrZc5RaR!

I wanted to follow up on your post. As your peer sellers mentioned (Thank you so much for your assistance @Seller_CprS8IbT7GLGI& @Seller_i6S8knzW6zU6Z) this error 5461 is related to registration of your brand, here is a video related.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

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