Account Verification Failed due to Proof of Address
My account is deactivated due to proof of address verification failure. I am struggling to reactivate it since last 2 months.
I have my second appeal chance now, I got a new personal bank account from Lloyds bank now as earlier Starling Bank statement was not accepted. The current issue which I have in my mind that Banks in UK write the name as [first name] [last name]. Where as my seller central name is [first name] [middle name] [last name]. Also the address has an additional line of county in the bank statement which is normally not the practice in UK and therefore I have not written the county in the seller central profile though the House number and post code is the same.
@The_Little_Shop or anyone else can help me how to move forward? I think this is the last chance for my appeal.
11 replies
Seller_7VbclcPFFRTnc
Have amazon asked for a bank statement ?
Can you post the notification they sent you
Seller_qZO3ZCjoBXEeL
Proof of address for the individual on the account is usually a utility bill, not a bank statement:
For the verification you need to submit one of the below utility bills:
- Piped gas
- Natural gas
- Electricity
- Mobile phone
- Fixed-line phone
- Internet service
Kindly consider the below points as a requirement for the documents before a submission:
• Should be valid (not expired, revoked, or closed)
• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• Show the full page, it should not be a screenshot
• Display matching information (such as your ID number or name) that you use to register to sell on Amazon
• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
• Display the full document (front and back, if applicable)
• Be less than 10MB in size
• Be in one of these formats: gif, png, jpg, pdf, and docx.
• Do not include special characters in the file name (examples: $, &, or #)
• Be authentic and unaltered
• Name and address must be visible.
• If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
• Must be issued within the last 90 days.Important: Before submitting these documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
Seller_yk3kzHpjMMa4B
Hello @OxOShop ,
I’m Mary from Amazon, here to assist you.
From your post, we understand that you need help with reactivation of your selling account.
Thank you @The_Little_Shop and @PeterB for your inputs.
Please go through the policy pages attached here to get the better understanding of requirement of the documents,
Amazon Payments Europe Privacy Notice – Selling on Amazon
Information required to sell on Amazon
However, for better understanding of the issue, I would request you to share the first and last performance notification that you received from the team so that we can go through it and provide more insights on the same.
For any further assistance, please feel free to reach out to us as we are always here to help you.
Regards,
Mary.
Seller_u1AdBEcsHujAa
Hello @OxOShop,
I’m Kavi from Amazon, here to assist you with your concerns.
From the post above, I understand that you have concerns related to “Verification Process”.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
To Know more about Verification Process please click here.
From the information that you have submitted, we have gathered to understand that the team is requesting you to submit supporting documents for verification process. The name and address on the document must match the information entered in Seller Central.
NOTE: The documents must be legible, authentic, and unaltered and contain the required information and the files are in .pdf, .png, or .gif format.
As stated by my colleague @Mary kindly provide the latest notification that you have received from the team, in order to provide more insights on the same.
If you need any further assistance, you can post here so that we can help you.
Regards,
Kavi
Account Verification Failed due to Proof of Address
My account is deactivated due to proof of address verification failure. I am struggling to reactivate it since last 2 months.
I have my second appeal chance now, I got a new personal bank account from Lloyds bank now as earlier Starling Bank statement was not accepted. The current issue which I have in my mind that Banks in UK write the name as [first name] [last name]. Where as my seller central name is [first name] [middle name] [last name]. Also the address has an additional line of county in the bank statement which is normally not the practice in UK and therefore I have not written the county in the seller central profile though the House number and post code is the same.
@The_Little_Shop or anyone else can help me how to move forward? I think this is the last chance for my appeal.
Account Verification Failed due to Proof of Address
My account is deactivated due to proof of address verification failure. I am struggling to reactivate it since last 2 months.
I have my second appeal chance now, I got a new personal bank account from Lloyds bank now as earlier Starling Bank statement was not accepted. The current issue which I have in my mind that Banks in UK write the name as [first name] [last name]. Where as my seller central name is [first name] [middle name] [last name]. Also the address has an additional line of county in the bank statement which is normally not the practice in UK and therefore I have not written the county in the seller central profile though the House number and post code is the same.
@The_Little_Shop or anyone else can help me how to move forward? I think this is the last chance for my appeal.
11 replies
11 replies
Seller_7VbclcPFFRTnc
Have amazon asked for a bank statement ?
Can you post the notification they sent you
Seller_qZO3ZCjoBXEeL
Proof of address for the individual on the account is usually a utility bill, not a bank statement:
For the verification you need to submit one of the below utility bills:
- Piped gas
- Natural gas
- Electricity
- Mobile phone
- Fixed-line phone
- Internet service
Kindly consider the below points as a requirement for the documents before a submission:
• Should be valid (not expired, revoked, or closed)
• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• Show the full page, it should not be a screenshot
• Display matching information (such as your ID number or name) that you use to register to sell on Amazon
• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
• Display the full document (front and back, if applicable)
• Be less than 10MB in size
• Be in one of these formats: gif, png, jpg, pdf, and docx.
• Do not include special characters in the file name (examples: $, &, or #)
• Be authentic and unaltered
• Name and address must be visible.
• If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
• Must be issued within the last 90 days.Important: Before submitting these documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
Seller_yk3kzHpjMMa4B
Hello @OxOShop ,
I’m Mary from Amazon, here to assist you.
From your post, we understand that you need help with reactivation of your selling account.
Thank you @The_Little_Shop and @PeterB for your inputs.
Please go through the policy pages attached here to get the better understanding of requirement of the documents,
Amazon Payments Europe Privacy Notice – Selling on Amazon
Information required to sell on Amazon
However, for better understanding of the issue, I would request you to share the first and last performance notification that you received from the team so that we can go through it and provide more insights on the same.
For any further assistance, please feel free to reach out to us as we are always here to help you.
Regards,
Mary.
Seller_u1AdBEcsHujAa
Hello @OxOShop,
I’m Kavi from Amazon, here to assist you with your concerns.
From the post above, I understand that you have concerns related to “Verification Process”.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
To Know more about Verification Process please click here.
From the information that you have submitted, we have gathered to understand that the team is requesting you to submit supporting documents for verification process. The name and address on the document must match the information entered in Seller Central.
NOTE: The documents must be legible, authentic, and unaltered and contain the required information and the files are in .pdf, .png, or .gif format.
As stated by my colleague @Mary kindly provide the latest notification that you have received from the team, in order to provide more insights on the same.
If you need any further assistance, you can post here so that we can help you.
Regards,
Kavi
Seller_7VbclcPFFRTnc
Have amazon asked for a bank statement ?
Can you post the notification they sent you
Seller_7VbclcPFFRTnc
Have amazon asked for a bank statement ?
Can you post the notification they sent you
Seller_qZO3ZCjoBXEeL
Proof of address for the individual on the account is usually a utility bill, not a bank statement:
For the verification you need to submit one of the below utility bills:
- Piped gas
- Natural gas
- Electricity
- Mobile phone
- Fixed-line phone
- Internet service
Kindly consider the below points as a requirement for the documents before a submission:
• Should be valid (not expired, revoked, or closed)
• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• Show the full page, it should not be a screenshot
• Display matching information (such as your ID number or name) that you use to register to sell on Amazon
• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
• Display the full document (front and back, if applicable)
• Be less than 10MB in size
• Be in one of these formats: gif, png, jpg, pdf, and docx.
• Do not include special characters in the file name (examples: $, &, or #)
• Be authentic and unaltered
• Name and address must be visible.
• If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
• Must be issued within the last 90 days.Important: Before submitting these documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
Seller_qZO3ZCjoBXEeL
Proof of address for the individual on the account is usually a utility bill, not a bank statement:
For the verification you need to submit one of the below utility bills:
- Piped gas
- Natural gas
- Electricity
- Mobile phone
- Fixed-line phone
- Internet service
Kindly consider the below points as a requirement for the documents before a submission:
• Should be valid (not expired, revoked, or closed)
• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• Show the full page, it should not be a screenshot
• Display matching information (such as your ID number or name) that you use to register to sell on Amazon
• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
• Display the full document (front and back, if applicable)
• Be less than 10MB in size
• Be in one of these formats: gif, png, jpg, pdf, and docx.
• Do not include special characters in the file name (examples: $, &, or #)
• Be authentic and unaltered
• Name and address must be visible.
• If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
• Must be issued within the last 90 days.Important: Before submitting these documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
Seller_yk3kzHpjMMa4B
Hello @OxOShop ,
I’m Mary from Amazon, here to assist you.
From your post, we understand that you need help with reactivation of your selling account.
Thank you @The_Little_Shop and @PeterB for your inputs.
Please go through the policy pages attached here to get the better understanding of requirement of the documents,
Amazon Payments Europe Privacy Notice – Selling on Amazon
Information required to sell on Amazon
However, for better understanding of the issue, I would request you to share the first and last performance notification that you received from the team so that we can go through it and provide more insights on the same.
For any further assistance, please feel free to reach out to us as we are always here to help you.
Regards,
Mary.
Seller_yk3kzHpjMMa4B
Hello @OxOShop ,
I’m Mary from Amazon, here to assist you.
From your post, we understand that you need help with reactivation of your selling account.
Thank you @The_Little_Shop and @PeterB for your inputs.
Please go through the policy pages attached here to get the better understanding of requirement of the documents,
Amazon Payments Europe Privacy Notice – Selling on Amazon
Information required to sell on Amazon
However, for better understanding of the issue, I would request you to share the first and last performance notification that you received from the team so that we can go through it and provide more insights on the same.
For any further assistance, please feel free to reach out to us as we are always here to help you.
Regards,
Mary.
Seller_u1AdBEcsHujAa
Hello @OxOShop,
I’m Kavi from Amazon, here to assist you with your concerns.
From the post above, I understand that you have concerns related to “Verification Process”.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
To Know more about Verification Process please click here.
From the information that you have submitted, we have gathered to understand that the team is requesting you to submit supporting documents for verification process. The name and address on the document must match the information entered in Seller Central.
NOTE: The documents must be legible, authentic, and unaltered and contain the required information and the files are in .pdf, .png, or .gif format.
As stated by my colleague @Mary kindly provide the latest notification that you have received from the team, in order to provide more insights on the same.
If you need any further assistance, you can post here so that we can help you.
Regards,
Kavi
Seller_u1AdBEcsHujAa
Hello @OxOShop,
I’m Kavi from Amazon, here to assist you with your concerns.
From the post above, I understand that you have concerns related to “Verification Process”.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
To Know more about Verification Process please click here.
From the information that you have submitted, we have gathered to understand that the team is requesting you to submit supporting documents for verification process. The name and address on the document must match the information entered in Seller Central.
NOTE: The documents must be legible, authentic, and unaltered and contain the required information and the files are in .pdf, .png, or .gif format.
As stated by my colleague @Mary kindly provide the latest notification that you have received from the team, in order to provide more insights on the same.
If you need any further assistance, you can post here so that we can help you.
Regards,
Kavi
