We had an FBA (business customer) order placed on 5/15 - its been pending for weeks (90 units). I searched the forum and it looks like 21 days is the magic number to to reach out to support to ask for help.
First response was for me to reach out to the customer. Obv cant do that as it is a pending FBA order so every detail is hidden from me. I responded point out this fact.
Second response is the it is a "virtual short" meaning units are lost please wait 96 hours. I responded clarifying as virtual short was a new term for me.
Third Response is the it is a "virtual short" meaning units are lost please wait 96 hours. Waited the hours and responded asking for reimbursement and for Amazon to contact "our" customer about their issue.
Forth response we will go ahead and cancel the order which will take 3-5 days. I have responded again asking for this reimbursement.
It is truly incredible that the customer service pathway for sellers is CS>CS>CS>CS>Seller Forums>Hope a mod jumps in>maybe it gets slightly more attention>eventually we just give up. If we gave any level of service like Amazon CS gives we would be suspended immediately.
