Help in deleting SKU and readding

Hi guys,

I’ve been reading the forums in the background since becoming a new seller on Amazon and I need a little help.

One of my SKUs became randomly stranded at 9am this morning (after being for sale via FBA) It’s a new product and one of our own, I opened a case with SS and their advice was to remove the SKU and re add with the same SKU. Great, problem solved or so I thought…

When clicking on delete products and listings for the SKU in question it deletes the WHOLE asin and associated product page. We have A+ content on there which also flags up an error saying the ASIN doesn’t exist.

If I recreate the product and use the ASIN it then brings it back almost instantaneously so I’m at a loss as to what’s going on here. It even populates most of the fields and doesn’t lose the listing images. The A+ Content is put straight back to the ASIN.

This has never happened before and while waiting for SS to reply I thought I’d ask you lovely lot.

Thank you