Account Deactivated/ Appeal automated response

The account has been deactivated until successful appeal. I have sent invoices, a plan of action for each ASIN with counterfeit without a test buy complaints. I have spoke with Account Health Specialist and taken all actions including clicking that I did not want to reactive listing’s and what was needed for Amazon policy violations. One asin has said thank you for complying but violation will stay on account. The other asin the same information sent for same violations but this is the message sent back. The plan of action has a detail of the problem how I plan on fixing it what caused the issue and additional things to make sure these issues do not happen again in about 3 pages detail. But this message keeps coming back. Any suggestion would be greatly appreciated.

Hello,

Thank you for submitting information to reactivate your listing. We reviewed your appeal and determined that you have not submitted required documents or the documents submitted are invalid. Please include the missing information listed below and resubmit in your plan of action.

Please provide any one of the below documents for proving authenticity of your listings:
– A letter of authorization (LOA) or licensing agreement (LA) from the rights owner indicating that the your products are authentic. You can find the contact information of the rights owner in the listing deactivation communication you have received.

Has your listing been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include how your listing(s) have not violated the brand’s intellectual property along with documents mentioned above to support authenticity.

Where do I send this information?
If you are appealing an action we have taken on your listings for an intellectual property complaint, go to Received Intellectual Property Complaints in the Product Policy Compliance section on Account Health (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa). Locate the deactivation record for the product listings you want to appeal and click on the Appeal button next to the record to submit your appeal to reactivate your listings. If you want to submit additional information, click on the “View appeal” button next to the deactivation record. Click the “Submit additional information” button to submit information necessary to reactivate your listings.

What happens if I do not send the requested information?
If we do not receive the requested information, the listing will remain removed and your account may be deactivated.