USPS invalid tracking destroyed out VTR, support is no help

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Seller_KcEtz9Bkb8qhY

USPS invalid tracking destroyed out VTR, support is no help

So here we are, we got nailed on VTR due to INCORRECT USPS tracking info provided when we used BUY SHIPPING, and was ODTR protected. All the packages were delivered on time per the customer. we shipped on time.. but the tracking states "delayed in transit" which dropped our VTR 7%. this i NOT fair.. needs fixed.

Support keeps telling me to contact USPS.. this is absurd, and i dont have hours of my day to sit on hold with USPS who will NOT FIX anything

CASE ID 17390704321 Pending Amazon Action Pending Amazon Action

Again, for all the orders below, they customers recieved their package, the tracking information is NOT correct, and it is hurting our VTR, these are all bought with BUY shipping, this is NOT our problem, this is USPS issue.

113-5372883-6429006

113-2236838-0867466

112-4168545-3834624

113-7590269-3977818

@KJ_Amazon@Micah_Amazon

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6 replies
Tags:Fulfilment, Shipping, Shipping labels
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KJ_Amazon

Thank you for sharing those order and case IDs @Seller_KcEtz9Bkb8qhY.

I reviewed the tracking details for the four orders you posted. All four show USPS information: "Pre-Shipment, USPS Awaiting Item."

If the tracking ID does not show at least one carrier scan, it will not be counted as valid tracking.

FAQ: What are the most common reasons packages with tracking are marked as invalid?

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