Endless loop to reactivate with no recourse
I'm at wits end with Amazon and am trying to get an actual live person to get me out of it. My account was deactivated due to inactivity.
I’ve added a credit card but all it does is take me right back to telling me to update my card. I’ve tried adding 3 difference cards. I get email after email telling me to verify but when I click the link, it takes me back to same thing - I’ve never made it beyond the credit card; no way to verify my identity.
You have restricted my account but kept listings active and apparently there has been a sale but I can’t see any of it which means I CANT SHIP ANYTHING and I can’t get ahold of anyone.
This is horrible customer service - the hoops one must jump through just to potentially talk to someone to assist is ridiculous.
11 replies
Seller_OvL8C4BJWiuS9
It has been relayed that if you change the card on your buyer account, wait awhile and then change it on your seller account, it fixes the issue. Not sure if it works but worth a try.
Seller_PukeOr9BiCyDv
@Atlas_Amazon@Nano_Amazon@Webb_Amazon
Can anyone assist? I have an order that was supposed to ship yesterday, i still cannot verify my account… I can’t get beyond the credit card. I cannot open a ticket because it wants me to reactivate my account… which I cannot do.
Seller_qTJiCxRI8PpIZ
I had this problem a week ago. It will take about 48 to 72 hours for the new card to take. In the mean time you will still get the warning at the top of your screen. Update your card and if nothing changes after 72 hours then you need to investigate deeper. Make sure all of your account information and your credit card information matches exactly. If there is even the slightest difference (a capitol later, a comma or period, Street vs St.) your card will not be accepted.
Seller_WO5aPldujo2Sz
Had the same issue had to switch browser then wait for one week after reapplying with documents
Nano_Amazon
Hello @Seller_PukeOr9BiCyDv
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to the inactive account, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
