For those using Whistl

Hello,

We are pleased to inform you that Whistl has been added to the list of Amazon-integrated carriers effective February 3, 2022. With this integration, we are further improving the customer’s ability to track their packages and help you reduce buyer contacts, order defects, lost order costs, and protect you from A-to-z Guarantee claims.

Effective February 3, 2022, if you are using Whistl for your Merchant-Fulfilled orders, you must provide valid tracking IDs by selecting ‘Whistl’ from the drop down on the shipment confirm page on Seller Central.

To give you time to adjust to this change, we have included a 2-month grace period, from February 3, 2022, to April 3, 2022. During this grace period, you can select Whistl to add tracking information. However, it will not impact your VTR rate or program eligibility.

Note: Effective April 4, 2022, you must enter valid tracking for all Merchant-Fulfilled orders sent via Whistl, and it will impact your VTR rate and program eligibility.

Here is the step wise guide for adding valid tracking for Whistl:

During the dispatch-confirm process for every Merchant-Fulfilled shipment, you must provide:

1. The carrier name: Whistl in this case.
2. The delivery service.
3. The tracking ID or unique parcel ID for shipments delivered with a tracked delivery service.

Enter the above information as soon as you hand over your package to the carrier, as it takes up to 72 hrs for the VTR report and metric to reflect the tracking information changes. If you provide tracking or parcel IDs post-delivery, the shipment will be counted as a VTR defect.

FAQ: I shipped a Whistl parcel via a 3rd party carrier such as Yodel. Which carrier should I select in the drop-down, Yodel or Whistl?

As you are shipping your parcels via Whistl, you should select Whistl as the carrier name from the drop-down, regardless of which 3rd party carrier is doing the final mile delivery to the customer. You should still select Whistl even if you have been given a 3rd party carrier tracking ID for your shipment, such as a Yodel tracking number.

For more information, refer to Valid Tracking Rate (VTR): https://sellercentral.amazon.co.uk/gp/help/external/G201817070.

The Amazon Services Europe team