Trouble with Identity Verification Video Call

I have received the following email with a link for a video call but the link takes me to a page with no United States option so I can’t even get on the identity verification page.

Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored.

Hello,

We have received your submission but do not have enough information to reactivate your account at this time.

How do I reactivate my account?
To reactivate your account, please complete your identity verification through a video call. This identity verification is required as an enhanced security measure.

During the video call, you will be required to show our associate an original copy of the identity document that you provided when you registered your account. We do not accept any new documents.

What happens if I do not complete the identity verification?
If you do not complete your identity verification or fail to show our associate the original documents during the video call, your account may remain deactivated.

How to complete the identity verification through a video call

1. Go to Seller Central using the following link and sign in to your account when prompted:
   https://sellercentral.amazon.com/mario/inpvMeeting/appointment/global?mons_sel_locale=en_US
2. If you signed in on a new device or have removed your cookies, you will be redirected to the “Select a Merchant and Marketplace” page. On this page, select “United States” from the “Select an Account” drop-down menu. Make sure to select this option regardless of the Amazon store.
3. Click “Select Account.”
4. On the “Identity Verification” page, follow the on-screen instructions to complete the verification process.

How to prepare for the video call

1. Prepare the original copies of the documents that you submitted for registration on Amazon and have them available before the video call starts.
2. Make sure that you are joining the video call from a device that has the following features:
   – A front-facing camera
   – A stable and reliable internet connection
   – Safari browser or Google Chrome browser, depending on your device’s operating system
3. Enable your camera and microphone when the browser requests your permission.

Recording notice
The video call may be monitored or recorded for training and quality assurance purposes. We handle your data in accordance with our Privacy Notice.
You are not allowed to take photos of the associate or record the video call.

We’re here to help
If you have any questions, you can contact Selling Partner Support:
https://sellercentral.amazon.co.uk/cu/contact-us
Sincerely,
Seller Performance Team