The customer said that he withdrew A TO Z and the product is in the customer's possession.
The customer said that he withdrew A TO Z and the product is in the customer's possession.
I contacted and we solved the problem.
No refund should be made at this time.
I sent the return code to return the product.
My request from amazon to remove A TO Z is just a misunderstanding.
3 replies
Lucre_Amzn
Hello @Seller_BuiZu4OiGdgeg
Thank you very much for reaching out in Amazon forums, this is Lucre, and I'll be glad to assist.
I understand you had an A to Z claim, but you sent a return label to the customer and asked to withdraw the complaint.
I see that the buyer hasn't withdrawn the claim for the order ending in 1060, my suggestion is that you wait for the return and the buyer to withdraw the claim. If this doesn't happen in the next days, please go ahead and appeal the claim before it gets closed, we won't be able to continue appealing the claim's decision after it gets closed.
Please review the below help pages for more information:
Respond to an A-to-z Guarantee claim
Let me know if you need additional assistance.
Regards,
Lucre_Amazon
Seller_2MdpU77Rpm3Aa
amazonun atoz politikasına acilen bir çözüm getirmesi gerektiğini savunuyorum. bu iyi niyeti suistimal eden birçok kullanıcı var ve biz satıcılar sonuna kadar mağdur ediliyoruz!
Seller_2MdpU77Rpm3Aa
Amazon A to Z must find a solution to the event. The accusation of the seller always works
