I sent Amazon an FBA shipment FBA15JKTZJLG on 5th of October containing 3 ASINs. Amazon warehouse received it and reported 9 less pieces of 2 ASINs each. I opened up a case with Amazon Support, Case ID: 10449964072 and explained what I think is the case. I was asked to provide invoice which I did and then I got a bog standard reply, we've counted and it is what it is and Amazon won't compensate for lost inventory. I had done the packaging so I know what was in the box. All inventory was in a single carton which was sent to Amazon FBA.

This is the breakdown and my understanding of what has happened.

ASIN1 - 10 pieces inside the original Samsung packed box were sent. This box had a barcode on it so I'm pretty sure whoever scanned it, just scanned the outside barcode and counted it as 1 item without bothering to open up the box.

ASIN2 - 16 pieces were sent for this ASIN. 6 items were packed individually and an original Samsung box of 10 pieces was there too. Again 9 pieces are missing which obviously means someone scanned the box of 10 as a single item.

I've a small business and losing 18 items some with the value of £50 is a significant lost to my business. I'd really appreciate if @Sarah_Amznor another very helpful Amazon member of staff could help me out here. I don't need compensation because I know inventory is there and needs to be counted properly, otherwise why would Amazon receive just 1 piece when 10 were in the same box?

Thank you