Me han quitado la oferta destacada - buy box de todos mis productos de la noche a la mañana
Buenas,
De repente, y luego de más de 2 años vendiendo, Amazon de la noche a la mañana ha decidido quitarme la buy box de todos los productos de mi cartera. No entiendo ni porqué ha sucedido. Imagino que será porque tengo un problema de infracción y otro cliente ha denunciado un producto mío ya que el tiene la patente. Pero más allá de eso, no he hecho nada raro.
¿Alguien me podría ayudar para solucionar este tema? Llevo 5 días prácticamente sin ventas y con mis productos perdiendo posicionamiento.
Gracias!
Mateo
5 replies
Seller_hOZNPw7G8FIjl
Translation:
"Good, Suddenly, after more than 2 years of selling, Amazon decided from night to day to give me up the buy box of all the products on my list. Don't worry because it happened. I imagine it will be because I have an infringement problem and another customer has reported my product and he has a driving license. But more than that, it's not even rare. Can anyone help me solve this problem? I took 5 days practically without winds and with my products losing position. Thank you! Matthew"
As this is the UK forum please post in English or try the Italy forum.
Spencer_Amazon
Hello @Seller_PeiyUSs5qwYig
Thank you for posting in the UK Forums.
As this is the UK Seller Forums, the official language is English. We encourage you to create a new thread in English so other sellers can engage with you.
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
